TIERNEY MCKOOL
Tahoe Daily Tribune
South Lake Tahoe,USA
12
years of professional experience
Hospitality professional with proven expertise in guest services, event coordination, and operations management. Strong focus on team collaboration to achieve exceptional results, adapting efficiently to changing needs. Skilled in customer relations, conflict resolution, and staff training, with commitment to delivering high-quality experiences. Known for reliability, flexibility, and fostering positive work environment.
Work History
Advertising Account Manager
8 Months- Maintained advertiser accounts through effective email, phone & face to face communication to ensure strong and respected relationships with 120 clients were continuously built
- Developed 10-15 strategic marketing campaigns a month through print and digital advertising to bring awareness, sales and retention to my clients’ businesses
- Acquired new accounts through diligent prospecting and consistent outreach to local community and networking
Assistant Store Manager
1 Year 8 Months- Strengthened custom & consignor loyalty by delivering positive and welcoming attitude every day
- Managed high levels of inventory by researching, pricing, photographing and merchandising products daily
- Resolved customer issues with empathy & professionalism, driving client satisfaction & repeat business
- Conducted bi-weekly inventory and expense audits to support operational accuracy
Assistant Manager of Retail Operations
6 Months- Delivered high-level customer service in very fast-paced environment, consistently finding solutions for customers
- Oversaw daily inventory counts & organization of hundreds of retail units using Excel reports and internal systems
- Created unique staff incentive programs to drive sales, build team mentality and strengthen workplace engagement
- Analyzed sales reports (daily, monthly, quarterly) to set goals and make certain budget was aligned accordingly
- Recruit, interview, hire, train and schedule using Legion for part-time staff of 20 individuals
Assistant Manager of Marketing
2 Years 9 Months- Outreached to local businesses, organizations & residential buildings to develop new partnerships each month
- Created & managed daily promotional social content and important updates across all media platforms
- Arranged outside and in-studio events to drive demand of business and expand brand awareness to new markets
- Organized and executed private events for high-end clientele such as charity, corporate, birthday and celebrity rides
Assistant Manager of Facility Operations
2 Years- Resolved facility issues with external vendors using Service Channel, maintaining luxury studio standards
- Ordered and budgeted studio and facility supplies using a daily spending tracker and Concur
- Led staff trainings on bike, sound and facility maintenance to ensure safety measures are integrated and upheld
- Created regional cleaning SOPS to encourage uniformity among the multiple Chicago studio locations
Education
Bachelor of Science - Hospitality & Tourism Management, Organizational Leadership & Supervision
Skills
Over 15 years of hospitality and 5 years of high-end customer service
MS Office
G-Suite
Naviga
Canva
Procreate
Team management
training and leadership
Extensive interpersonal & client retention skills
Design-focused background with talented artistic eye and attention to detail
Timeline
Advertising Account Manager
Tahoe Daily Tribune
02.2026 - CurrentRead More
Assistant Store Manager
Tahoe Home Consignment
06.2024 - 02.2026Read More
Assistant Manager of Retail Operations
SoulCycle
01.2020 - 07.2020Read More
Assistant Manager of Marketing
SoulCycle
03.2017 - 12.2019Read More
Assistant Manager of Facility Operations
SoulCycle
03.2015 - 03.2017Read More
Purdue University
Bachelor of Science from Hospitality & Tourism Management, Organizational Leadership & Supervision
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