Tierra Lovejoy
Detroit,MI
Summary
- Experienced professional with over a decade of customer service expertise.
- Exceptional organizational skills, highly adaptable, dependable, and self-motivated.
- Skilled at tracking and organizing data to demonstrate client progress and dedicated to outstanding service.
- Trained in FSPMS, FOSSE, and Opera PMS systems with extensive knowledge in night audit operations.
- Proficient in Microsoft Office programs, calendar management, and document handling.
Overview
11
11
years of professional experience
Work History
Career Coach
Downriver Community Conference
06.2024 - Current
- Counseled clients one-on-one regarding current situation, desires, education, and employment history.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Coached clients on resume and cover letter development to enhance opportunities.
Data Specialist
Downriver Community Conference
06.2024 - Current
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records, and chronologies of entry activities.
Customer Service Representative
DDOT Paratransit
10.2022 - 06.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Handled high volume of inbound calls per shift to offer callers service information and scheduled pick-ups and drop-offs.
Eligibility Specialist
Michigan Department of Health and Human Service
09.2021 - 04.2022
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals and families.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
Night Auditor
Detroit Marriott Southfield
12.2019 - 07.2020
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Balanced hotel accounts and resolved discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Acted as MOD during shift
Guest Service Agent
Detroit Marriott Southfield
08.2019 - 12.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Flight Attendant
GoJet Airlines
06.2017 - 08.2019
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Administrative Assistant
Donna's Daycare Facility
12.2014 - 04.2017
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Processed student registrations and withdrawals.
Education
Bachelor of Arts - Human Development & Family Studies
Michigan State University
East Lansing, MI12-2020
Skills
- Typing 70 wpm
- Data auditing
- Computer literacy
- Multi-task management
- Critical thinking
- Payment collection
- Attention to detail
- Customer service
- Balance reporting
- Balancing accounts
- Career counseling
- Workforce readiness
- Resume building
- Job search techniques
Timeline
Career Coach
Downriver Community Conference
06.2024 - Current
Data Specialist
Downriver Community Conference
06.2024 - Current
Customer Service Representative
DDOT Paratransit
10.2022 - 06.2024
Eligibility Specialist
Michigan Department of Health and Human Service
09.2021 - 04.2022
Night Auditor
Detroit Marriott Southfield
12.2019 - 07.2020
Guest Service Agent
Detroit Marriott Southfield
08.2019 - 12.2019
Flight Attendant
GoJet Airlines
06.2017 - 08.2019
Administrative Assistant
Donna's Daycare Facility
12.2014 - 04.2017
Bachelor of Arts - Human Development & Family Studies
Michigan State University