Tierra Lovejoy
Detroit,MI
Summary
- Experienced professional with over a decade of customer service expertise.
- Exceptional organizational skills, highly adaptable, dependable, and self-motivated.
- Skilled at tracking and organizing data to demonstrate client progress and dedicated to outstanding service.
- Trained in FSPMS, FOSSE, and Opera PMS systems with extensive knowledge in night audit operations.
- Proficient in Microsoft Office programs, calendar management, and document handling.
Overview
11
11
years of professional experience
Work History
Career Coach
Downriver Community Conference
06.2024 - Current
- Counseled clients one-on-one regarding current situation, desires, education, and employment history.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Coached clients on resume and cover letter development to enhance opportunities.
Data Specialist
Downriver Community Conference
06.2024 - Current
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records, and chronologies of entry activities.
Customer Service Representative
DDOT Paratransit
10.2022 - 06.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Handled high volume of inbound calls per shift to offer callers service information and scheduled pick-ups and drop-offs.
Eligibility Specialist
Michigan Department of Health and Human Service
09.2021 - 04.2022
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals and families.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
Night Auditor
Detroit Marriott Southfield
12.2019 - 07.2020
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Balanced hotel accounts and resolved discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Acted as MOD during shift
Guest Service Agent
Detroit Marriott Southfield
08.2019 - 12.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Flight Attendant
GoJet Airlines
06.2017 - 08.2019
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Administrative Assistant
Donna's Daycare Facility
12.2014 - 04.2017
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Processed student registrations and withdrawals.
Education
Bachelor of Arts - Human Development & Family Studies
Michigan State University
East Lansing, MI12-2020
Skills
- Typing 70 wpm
- Data auditing
- Computer literacy
- Multi-task management
- Critical thinking
- Payment collection
- Attention to detail
- Customer service
- Balance reporting
- Balancing accounts
- Career counseling
- Workforce readiness
- Resume building
- Job search techniques
Timeline
Career Coach
Downriver Community Conference
06.2024 - Current
Data Specialist
Downriver Community Conference
06.2024 - Current
Customer Service Representative
DDOT Paratransit
10.2022 - 06.2024
Eligibility Specialist
Michigan Department of Health and Human Service
09.2021 - 04.2022
Night Auditor
Detroit Marriott Southfield
12.2019 - 07.2020
Guest Service Agent
Detroit Marriott Southfield
08.2019 - 12.2019
Flight Attendant
GoJet Airlines
06.2017 - 08.2019
Administrative Assistant
Donna's Daycare Facility
12.2014 - 04.2017
Bachelor of Arts - Human Development & Family Studies
Michigan State University
Similar Profiles
Ramona WilliamsRamona Williams
Career Center Representative / Career Specialist at Downriver Community Conference (Detroit At Work)Career Center Representative / Career Specialist at Downriver Community Conference (Detroit At Work)
Jason CooperJason Cooper
Career Specialist at Downriver Community ConferenceCareer Specialist at Downriver Community Conference
Sarah PierceSarah Pierce
Employment Services Coordinator at Downriver Community ConferenceEmployment Services Coordinator at Downriver Community Conference
Ankita ShomeAnkita Shome
Senior Underwriter at UNITED WHOLESALE MORTGAGE LLCSenior Underwriter at UNITED WHOLESALE MORTGAGE LLC
Mecayla HughesMecayla Hughes
Production Associate at Magna International CorporationProduction Associate at Magna International Corporation