Tierra Borneman
Antigo,WI
Summary
Dynamic Assistant Manager at Sams Pizza with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I successfully mentored staff and implemented strategic plans, resulting in improved service quality and a positive work environment. Committed to excellence in customer service and organizational success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sams Pizza
05.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
DCEverest
Schofield, WISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Negotiation
- Multitasking and organization
Additional Information
5 years experience in food handling and food safety.
Timeline
Assistant Manager
Sams Pizza
05.2018 - Current
DCEverest
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