TIERRA BRUMFIELD
Chicago,IL
Summary
Seasoned nursing assistant with more than 16years of experience in fast-paced Hospital and clinical setting.Excellent communication and teamwork skills. Track record of achieving exceptional results in customer service . Customer and Personal Service Critical Thinking Active Listening Active Learning Monitoring Judgment and Decision Making
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Alden Lakeland
Chicago, IL
02.2024 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Reduced staff overtime with effective shift planning and coordination.
- Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Nursing Assistant
Shirley Ryan Ability Lab
Chicago, IL
05.2021 - Current
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
Scheduling Coordinator
Alden Village North
Chicago, IL
05.2023 - 10.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Nursing assistant
Cantata Adult Life Services
06.2017 - 11.2021
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Exercise patients who are comatose, paralyzed, or have restricted mobility.
- Remind patients to take medications or nutritional supplements.
- Prepare or serve food trays.
- Change bed linens or make beds.
- Explain medical instructions to patients or family members.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Engaged with patient family and friends to provide courteous visit experience.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Collected and documented vital signs to track current patient conditions.
CurrentNursing assistant
Ingalls Memorial Hospital
05.2018 - 03.2020
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Turn or reposition bedridden patients.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Record height or weight of patients.
- Collect specimens, such as urine, feces, or sputum.
Nursing assistant
Weiss Memorial Hospital
03.2015 - 06.2017
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Turn or reposition bedridden patients.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Exercise patients who are comatose, paralyzed, or have restricted mobility.
- Feed patients or assist patients to eat or drink.
- Supply, collect, or empty bedpans.
- Undress, wash, and dress patients who are unable to do so for themselves.
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
- Record height or weight of patients.
Education
High School Diploma -
Kennedy-King College
Chicago, ILPhlebotomy
Phlebotomy Training Specialist
Chicago, IL10.2021
Certificate : Nursing assistant -
Medical Academy of Business
Blue Island, IL01.2002
Skills
- Patient Relations
- Patient Assessments
- Specimen Collection
- Mobility Assistance
- Patient Feeding
- Electronic Charting
- Medical terminology knowledge
- Vital Sign Monitoring
- Computer literate
- Behavior redirection
- HIPAA
- CPR Certification
- CNA Certification
- Professional Demeanor
- Time Management
- Direct Patient Care
- Records Management
- Certified Nursing Assistant
- HIPAA Compliance
- Observing responses
- Problem-Solving
- Verbal and written communication
- Teamwork and Collaboration
- Schedule Management
- Staff Coordination
- Scheduling proficiency
- Effective Multitasking
- Scheduling
- Telephone Etiquette
- Applicant Interviews
Timeline
Scheduling Coordinator
Alden Lakeland
02.2024 - Current
Scheduling Coordinator
Alden Village North
05.2023 - 10.2023
Nursing Assistant
Shirley Ryan Ability Lab
05.2021 - Current
CurrentNursing assistant
Ingalls Memorial Hospital
05.2018 - 03.2020
Nursing assistant
Cantata Adult Life Services
06.2017 - 11.2021
Nursing assistant
Weiss Memorial Hospital
03.2015 - 06.2017
High School Diploma -
Kennedy-King College
Phlebotomy
Phlebotomy Training Specialist
Certificate : Nursing assistant -
Medical Academy of Business