Tierra Coney
Atlanta,GA
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
5
5
years of professional experience
Work History
Office Manager
Sitemetric LLC
Fayetteville, Ga
12.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Insurance Customer Service Representative
Willis Towers Watson
Remote
02.2023 - 12.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Office Administrative Assistant
Bohling Security
Atlanta, Ga
04.2020 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Education
Business Management
Atlanta Technical College
Atlanta, GASkills
- Customer Support Expertise
- Administrative Oversight
- Effective Organization Skills
- Administrative Support
- Data entry
- Document management
- Smartsheet Project Management
Timeline
Office Manager
Sitemetric LLC
12.2024 - Current
Insurance Customer Service Representative
Willis Towers Watson
02.2023 - 12.2024
Office Administrative Assistant
Bohling Security
04.2020 - 02.2023
Business Management
Atlanta Technical College