Tierra Jacobs
Akron
Summary
Experienced Loss Mitigation Specialist at Huntington National Bank, skilled in ensuring compliance and improving mortgage affordability evaluations. Successfully developed solutions and trained teams, leveraging analytical expertise to boost customer satisfaction. Recognized for driving operational improvements and fostering effective communication across departments.
Overview
5
5
years of professional experience
Work History
Loss Mitigation - Homesavers Specialist
Huntington National Bank
Columbus
01.2017 - 01.2021
- Gained comprehensive knowledge of Regulation B requirements for loan and file processing.
- Ensured compliance with departmental policies and Regulation B in processing Freddie Mac and Fannie Mae Homesavers files.
- Resolved missing customer documentation within strict regulatory deadlines.
- Analyzed income sources, including self-employment, rental, fixed income, and W2s, utilizing Excel spreadsheets to assess mortgage affordability.
- Managed investor and government loan processing in accordance with regulatory standards.
Mortgage Collections / Loss Mitigation Liaison
Huntington National Bank
Columbus
01.2016 - 02.2020
- Developed root cause analysis processes to identify optimal loss mitigation solutions.
- Conducted inbound and outbound calls using Prova Dialer to facilitate mortgage collections and customer support.
- Managed mortgage payment collection and processing.
- Led new hire training initiatives to ensure team competency.
- Participated in weekly staff meetings to address borrower concerns regarding Home Savers Assistance programs.
- Contributed to the development of best practices to enhance loss mitigation processes.
Education
High School Diploma -
Barberton High School
Barberton, OH05-2011
Licensed Mortgage Loan Originator
OnCourse Learning
Some College (No Degree) - Psychology
Columbus State Community College
Columbus, OHSkills
- Verbal and written communication
- Loan processing
- Regulation compliance
- Time and organizational management
- Customer service excellence
- Self-motivated initiative
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Proficient in MS Office
- Teamwork
- Active listening
- Strategic planning
- Mortgage collections strategy
- Mortgage affordability analysis
Systems And Projects
- MSP
- EDR
- MS Word
- Excel
- DCTR
- Equifax ePort
- Neighborhood Watch
- CAIVRS
- CACS
Timeline
Loss Mitigation - Homesavers Specialist
Huntington National Bank
01.2017 - 01.2021
Mortgage Collections / Loss Mitigation Liaison
Huntington National Bank
01.2016 - 02.2020
High School Diploma -
Barberton High School
Licensed Mortgage Loan Originator
OnCourse Learning
Some College (No Degree) - Psychology
Columbus State Community College