Tierra Jamison
Apogee Medical Group
Columbia,SC
10
years of professional experience
Experienced patient information coordinator with strong insurance verification, appointment scheduling, and HIPAA-compliant recordkeeping skills. Known for resolving registration discrepancies, improving patient workflows, and supporting accurate, efficient healthcare operations.
Experienced healthcare administrative professional with a background in patient registration, data entry, and confidential EHR management. Skilled in team leadership, office management, and workflow improvement. Proven ability to train staff, streamline processes, and improve billing accuracy and patient satisfaction.
Experienced with managing patient information and healthcare records. Utilizes strong organizational skills to ensure data accuracy and confidentiality. Track record of effective communication and collaboration within medical teams.
Work History
Patient Information Coordinator II
4 Years 9 Months- Verified patient demographics, insurance coverage, and referral details for accurate intake processing.
- Coordinated appointment scheduling, updates, and follow-up communication across clinical departments.
- Maintained confidential patient records in electronic health systems according to HIPAA requirements.
- Resolved registration discrepancies by reviewing forms, identifiers, and supporting documentation.
- Collected and updated patient information to support timely chart completion and provider access.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Increased accuracy of insurance billing by verifying coverage details and promptly addressing discrepancies.
- Improved patient satisfaction by efficiently managing and updating patient information in electronic health records.
Patient Service Representative (PSR)
3 Years 5 Months- Managed patient check-in and check-out workflows, ensuring accurate registration and timely visit processing.
- Verified insurance eligibility, updated demographics, and corrected chart information for clean records.
- Scheduled urgent care appointments and coordinated patient flow to support efficient front-desk operations.
- Collected copayments, explained billing procedures, and resolved routine patient account questions.
- Answered high-volume phone calls, routed inquiries, and provided clear guidance on services and visit requirements.
- Maintained HIPAA-compliant documentation within EHR systems and safeguarded sensitive patient information.
- Supported referral, authorization, and follow-up coordination with providers, insurers, and clinical staff.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
Supervisor
10 Years- Supervised daily front-end and pharmacy support operations to maintain efficient store workflow.
- Trained associates on customer service standards, register procedures, and store policies.
- Monitored inventory levels and coordinated stock replenishment to prevent product shortages.
- Resolved customer concerns promptly while supporting positive service experiences.
- Enforced compliance with safety, loss prevention, and pharmacy confidentiality procedures.
- Scheduled staff coverage and adjusted assignments to support peak business periods.
- Reviewed cash handling and register activity to maintain accurate transactions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented cost-saving measures, significantly reducing operational expenses.
Education
GED
- Medical Assistant
- Phlebotomist
Skills
Insurance verification
Medical terminology
Data entry proficiency
Appointment scheduling
Policy compliance
Healthcare systems
Patient scheduling
Scheduling appointments
Charting and clinical documentation
Team collaboration
Team leadership
Employee supervision
Documentation and recordkeeping
Data entry
Office management
Timeline
Patient Information Coordinator II
Apogee Medical Group
02.2022 - CurrentRead More
Patient Service Representative (PSR)
Doctors Care Urgent Care
09.2018 - 02.2022Read More
Supervisor
Rite-Aid Pharmacy
11.2016 - 2018Read More
Richland One
GED
Read More
Southeastern College
from Medical Assistant
Read More
Southeastern College
from Phlebotomist
Read More