Tierra Markgraf
Summary
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant/Schedule Coordinator
Soothing Dental
04.2016 - 06.2023
- Cleaned and sanitized dental tools and equipment
- Four handed dentistry
- Maintained inventory of dental supplies
- Coordinated bookings for new and current patients
- Verified patient insurance eligibility and benefits
- Explained the procedures for treatments and provided instructions on homecare.
- Provided detailed and effective treatment plans.
Inbound Customer Service Representative
BlueCross BlueShield
10.2014 - 12.2015
- Collected and validated necessary data
- Successfully documented, researched and resolved a variety of customer issues
- Resubmitted claims resulted in increased efficiency and accuracy.
- Ensured accurate coding and benefit authentication
- Handled continuous stream of customer inquiries.
Education
RDA -
Carrington College
09-2013
Diploma -
Ferris High School
06-2007
Skills
- Dental Terminology Knowledge
- Organization and Time Management
- Insurance Verification
- Accounts Receivable/Payable
- Electronic Charting
- Appointment Scheduling
- Chair-side support
- Customer Service
- Multitasking
Certification
- Registered Dental Assistant
Timeline
Dental Assistant/Schedule Coordinator
Soothing Dental
04.2016 - 06.2023
Inbound Customer Service Representative
BlueCross BlueShield
10.2014 - 12.2015
RDA -
Carrington College
Diploma -
Ferris High School
- Registered Dental Assistant
Similar Profiles
Gary SevelyGary Sevely
Associate Dentist at Soothing DentalAssociate Dentist at Soothing Dental
Diana RatchfordDiana Ratchford
Receptionist/Front Desk Manager at Simply Soothing TherapyReceptionist/Front Desk Manager at Simply Soothing Therapy
Estefany GuzmanEstefany Guzman
Apprentice at Soothing SkinApprentice at Soothing Skin