TIERRA MAZYCK
Ozone Park,NY
Summary
Dedicated human services professional with hands-on experience in housing support, case management, and client advocacy. Skilled in developing individualized service plans, coordinating care, and navigating housing and social service systems. Committed to empowering clients and improving outcomes through compassionate, organized, and results-driven support.
Overview
4
4
years of professional experience
Work History
Housing Specialist
Camba/Magnolia House
Brooklyn NY
05.2025 - Current
- Assisted individuals in completing supportive housing 2010E applications. Provided guidance on necessary documentation and requirements. Facilitated communication between applicants and housing authorities.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Calculated tenant rent amounts to prepare leases and contracts.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Met with housing residents and landlords to answer questions, address concerns, and clarify policies and procedures.
- Managed cityfheps package processing to ensure timely assistance for clients.
Housing Specialist
Samaritan Daytop Village
Queens, NY
01.2024 - 02.2025
- Evaluate clients' housing requirements and develop personalized plans to help them secure suitable housing options within the city.
- Determine clients' eligibility for locally funded housing programs, including subsidies and benefit programs, and guide them through the application process.
- Identify and assist clients in obtaining relevant documents essential for housing applications, such as identification, income verification, and rental history.
- Cultivate and maintain strong relationships with government partners and community-based organizations to enhance housing options for our clients.
- Complete necessary paperwork, including the 2010e application, and schedule appointments with referral organizations for clients.
- Document all client interactions and referrals in a proprietary database, in a timely and accurate manner; assist with generating reports and program evaluation to measure the effectiveness of housing services and identify areas for improvement.
Case Manager
Samaritan Daytop Village
05.2023 - 01.2024
- Assessing client’s needs and developing individualized service plans.
- Maintaining a caseload of 30-50 individuals with homelessness history.
- Monitor and document client progress towards Treatment plan goals.
- Conduct regular case conferences with clients and service providers as needed.
- Conduct monthly home visits for caseload and field work with clients when needed.
- Assist with managing and directing all walk-in clients.
- Maintain familiarity with agency and city resources available to clients.
- Document progress notes for all encounters and services provided to clients.
- Participate in regular meetings, trainings and weekly supervision with supervisor and other support staff.
- Perform additional duties as assigned by Program Director and Assistant Program Director.
Case Manager
Urban Resource Institute
Brooklyn, NY
04.2022 - 05.2023
- Provide advocacy and referral services to ensure that clients receive needed benefits, entitlements, and services.
- Coordinate services with other providers to ensure continuity of care for the clients.
- Assess and identify clients’ needs in order to develop collaborative service plans with each client and the members of his/her household, as applicable.
- Monitor client status as to substance use, mental health, and housing stability.
- Maintain client case records containing all appropriate documentation, correspondences, narratives, forms and case recordings that reflect ongoing implementation of service plans.
- Enter client information/notes/progress into CARES & AVATAR, program’s computerized case management system.
- Develop and maintain professional relationships with clients in order to monitor physical and emotional capacity for independent living and the need for additional services.
- Make monthly home visits to each client on caseload.
- Assist with intake and admission processes.
- Share emergency on-call service nights and weekends with other staff.
Education
Human Services
Touro College
01-2024
Skills
- NYC Health Food Handlers License
- OSHA Certificate
- Managerial Training
- F-80 Certification
- Motivational Interviewing Certification
- Case management
- Rent calculation
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving abilities
- Certified in CPR/AED
Timeline
Housing Specialist
Camba/Magnolia House
05.2025 - Current
Housing Specialist
Samaritan Daytop Village
01.2024 - 02.2025
Case Manager
Samaritan Daytop Village
05.2023 - 01.2024
Case Manager
Urban Resource Institute
04.2022 - 05.2023
Human Services
Touro College