Maya Ramsey
Wilmington,NC
Summary
Dedicated Account Manager successful at relationship-building skills. Focused on attending to various customer needs with history achieving and exceeding expectations. Proven to increase revenue while bringing in new clients. Born salesperson and team leader, excited to take on new challenges and learn new skills.
Overview
7
7
years of professional experience
Work History
Account Manager & Trainer
Boar's Head
Wilmington, NC
10.2023 - Current
- Cultivates relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and opportunities
- Provides behind-the-counter training and evaluation to deli employees focusing on exceptional customer service, product knowledge, product pairings, and slicing technique
- Creates weekly orders based on established inventory levels while merchandising and reviewing expiration dates on all products
Bartender
Nobody Told Me Cocktail Bar
New York, NY
05.2022 - 10.2023
- Strong communication skills with the ability to efficiently listen and retain multiple orders at once
- Reliable and always willing to go above and beyond for excellent service
- Ability to offer, craft, and describe cocktails offhand for an unsure guest to find the perfect fit
Lead Banquet Server
Ruth’s Chris Steak House
New York, NY
11.2021 - 04.2023
- Assembled and coordinated banquet set up while communicating with the head chef, managers, and guests to ensure quality presentation while responsible for leading the banquet staff
- Consistently rang high sales and upsold premium beverage and food options
- Aided in guest selections by suggesting courses, explaining specialties, pairings, and answering preparation questions
Server Shift Leader
Hillstone Restaurant Group
New York, NY
08.2016 - 04.2021
- Demonstrated organization, memory, friendliness, and guest satisfaction to build rapport and earn repeat business
- Consolidated and communicated with teammates to simultaneously move throughout a high traffic floor concisely while maintaining calm, professional demeanor
Cataloguer
Guernsey's Auctions
New York, NY
04.2019 - 07.2019
- Researched and cataloged items to be auctioned while managing client and media inquiries
- Completed various sales and staging activities, including recording live auctions and working with remote bidders
Education
Bachelor of Science - Advertising and Marketing, Economics
Fashion Institute of Technology
05.2020
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
05.2018
Skills
- NYC Food Handlers license
- Proficient in MS-Office Suite (Word, Excel, PowerPoint)
- Suggestive Selling
- Attention to detail
- Multitasking
- Proactive
- Dependable
- Outgoing Personality
- Team Training
- Efficiency improvement
Timeline
Account Manager & Trainer
Boar's Head
10.2023 - Current
Bartender
Nobody Told Me Cocktail Bar
05.2022 - 10.2023
Lead Banquet Server
Ruth’s Chris Steak House
11.2021 - 04.2023
Cataloguer
Guernsey's Auctions
04.2019 - 07.2019
Server Shift Leader
Hillstone Restaurant Group
08.2016 - 04.2021
Bachelor of Science - Advertising and Marketing, Economics
Fashion Institute of Technology
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
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