Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tierra McCummings

Lawrence

Summary

Demonstrated expertise in market analysis and customer service, with a focus on identifying new business opportunities and enhancing client relationships. Developed and executed marketing strategies that successfully attracted new customers while maintaining high standards of service for existing clients. Oversaw team performance by pinpointing areas for improvement and implementing corrective action plans, resulting in enhanced operational efficiency. Provided comprehensive training to new employees on company policies and customer service practices, ensuring alignment with organizational goals.

Overview

17
17
years of professional experience

Work History

Owner

Tnt Treasures
Ewing
02.2022 - Current
  • Analyzed market trends to identify new business opportunities.
  • Maintained relationships with existing clients by providing superior customer service.
  • Created marketing campaigns to attract new customers.

Assistant Customer Service Manager

International Fasteners
Philadelphia
04.2016 - 05.2025
  • Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
  • Trained new employees on company policies, procedures and practices related to customer service roles.
  • Identified training needs to improve customer service quality.

Head Preschool Teacher

Lightbridge Academy
Lawrence
09.2010 - 06.2012
  • Evaluated student performance and prepared reports for administrators regarding student progress.
  • Encouraged creativity in children through arts and crafts projects or dramatic play activities.
  • Assisted in developing Individualized Education Programs for special needs students.

Summer Camp Supervisor

Garvey School
Trenton, NJ
06.2008 - 08.2009
  • Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
  • Collaborated with HR on hiring and onboarding staff, managing onboarding documents, and payroll oversight.

Education

High School Diploma -

Ewing High School
Ewing , NJ
06-2006

Skills

  • Market analysis
  • Customer service
  • Marketing strategies
  • Team management

Timeline

Owner

Tnt Treasures
02.2022 - Current

Assistant Customer Service Manager

International Fasteners
04.2016 - 05.2025

Head Preschool Teacher

Lightbridge Academy
09.2010 - 06.2012

Summer Camp Supervisor

Garvey School
06.2008 - 08.2009

High School Diploma -

Ewing High School
Tierra McCummings