TIERRA MCGOWAN
Lancaster
Summary
Dedicated professional with a strong background in customer service, adept at fostering positive relationships and delivering accurate information. Proven ability to manage multiple tasks while maintaining a high standard of service excellence. Committed to contributing to team success and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Intermediate Typist
Palmdale Animal Care
Palmdale
06.2025 - Current
- Welcome new and existing adopters looking to adopt a desired animal.
- Drafting and processing complex documents, entering data into county systems, managing physical and electronic files, and providing exceptional customer service in person and over the phone by providing information to the public regarding procedures and animal availability while maintaining strict accuracy.
- Reviewing documents for compliance with policies, estimating and collecting fees in the form of cash, debit, or check.
- Maintaining a clean and safe work environment for myself and coworkers.
Personal Assistance
Safety Net Monitors
Lancaster
04.2024 - Current
- Finger print new and existing clients needing prints.
- File and store away confidential documentation in alphabetical order.
- Answer questions clients may have regarding finger prints.
- Set future appointments for finger printing.
Driver
Antelope Valley Transportation Systems
10.2022 - 07.2024
- Pick up and drop off passengers to desired destinations in a timely manner.
- Secure and strap down wheelchairs, scooters, and car seats properly to transport and maintain safety for all passengers.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Collect exact payment from passengers.
- Inspected and cleaned vehicles before, during, and after every shift worked.
House Manager
Stripes That Heal
03.2021 - 04.2023
- Developed and maintained positive relationships with residents and external partners to establish rapport.
- Enforced safety protocols and guidelines for all women residing in home.
- Collected rent payments and deposited them in the owners account monthly.
- Dealings with family members regarding issues going on within the home.
- Build personal relations with each house member.
Sales Representative
Premium Wireless
04.2022 - 10.2022
- Managed customers’ accounts with T-Mobile, AT&T, Verizon to secure customer satisfaction.
- Generated additional sales opportunities with upselling and cross- selling techniques.
- Developed and implemented sales strategies to increase profits.
Hostess/ Waitress
Senior Resource Group
08.2019 - 06.2021
- Greeted and seated guests and residents promptly to create a welcoming environment.
- Delivered exceptional customer service by actively listening to residents' needs and resolving concerns.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from residents, ensuring accurate meal preparations.
- Maintained clean, welcoming atmosphere by promptly addressing spills and efficiently resetting tables after resident departures.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
CERTIFICATE - Medical Billing and Coding
EVEREST COLLEGE
Reseda, CA09-2009
HIGH SCHOOL DIPLOMA - Honor roll
CHATSWORTH HIGH SCHOOL
06-2007
Skills
- Great Customer Service Skills
- Punctual and Reliable
- Confidentiality understanding
- Multitasking
- Detailed Oriented
- Problem Solver
- Continuous Improvement
- Goal Setter
Timeline
Intermediate Typist
Palmdale Animal Care
06.2025 - Current
Personal Assistance
Safety Net Monitors
04.2024 - Current
Driver
Antelope Valley Transportation Systems
10.2022 - 07.2024
Sales Representative
Premium Wireless
04.2022 - 10.2022
House Manager
Stripes That Heal
03.2021 - 04.2023
Hostess/ Waitress
Senior Resource Group
08.2019 - 06.2021
CERTIFICATE - Medical Billing and Coding
EVEREST COLLEGE
HIGH SCHOOL DIPLOMA - Honor roll
CHATSWORTH HIGH SCHOOL