Tierra McNair
Blue Bell,PA
Summary
Resourceful Administrative & Client Support Professional with extensive experience in coordinating daily operations and enhancing client relationships. Known for anticipating needs and delivering high-quality service while managing sensitive information. Thrives in dynamic environments, ensuring smooth operations and consistently positive outcomes.
Overview
18
18
years of professional experience
Work History
Operations Manager
VIP Pets
Austin, Texas
01.2020 - 01.2026
- Coordinated daily operations, including scheduling, client communication, and service coordination for high-volume clientele, ensuring seamless service delivery.
- Anticipated client needs and resolved issues promptly, fostering a calm, solutions-focused environment.
- Provided consistent, personalized updates to clients, maintaining trust and long-term relationships.
- Handled sensitive client information with discretion and professionalism.
- Oversaw safety protocols, documentation, and workflow organization to ensure smooth operations.
Delivery Driver
Doordash
Austin, Texas
01.2023 - 01.2025
- Delivered food orders promptly to customer locations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated efficiently using GPS technology for optimal routes.
- Managed time effectively to ensure timely deliveries.
- Communicated effectively with customers regarding order status.
- Adhered to safety protocols during transport and delivery processes.
- Transported and safely delivered items to prevent damage or loss.
Hospitality Team Member
Pineapple Eddie Southern Bistro
Erie, Pennsylvania
01.2016 - 01.2020
- Trained and supervised new staff to elevate service consistency and strengthen team performance.
- Managed payments, reservations, and guest requests accurately and professionally, ensuring seamless guest experiences.
- Delivered high-level service in fast-paced environment while managing multiple priorities, enhancing guest satisfaction.
- Recognized for strong interpersonal communication and ability to adapt to diverse client personalities.
Internet Sales and Marketing Team Lead
Superior Toyota
Erie, Pennsylvania
01.2017 - 01.2018
- Managed online inquiries from customers submitting leads through the dealership website, facilitating timely follow-ups.
- Responded promptly and professionally to questions about vehicle availability, pricing, and features, enhancing customer engagement.
- Contributed to increased sales conversions by nurturing leads until customers arrived to purchase vehicles.
- Scheduled appointments and coordinated with sales staff, ensuring seamless in-store visits and improved customer experience.
- Utilized CRM tools along with Microsoft Word, Excel, and Outlook to track communication and maintain accurate records.
Front Desk and Administrative
UPMC Hamot Women's Hospital
Erie, Pennsylvania
01.2016 - 01.2018
- Coordinated with medical staff to optimize office flow and ensure timely communication between departments.
- Scheduled appointments, facilitated patient check-ins, and operated multi-line phone systems to enhance patient experience.
- Handled confidential records and sensitive information in compliance with privacy standards.
- Delivered organized support in a high-pressure environment, maintaining composure and efficiency.
Customer Service Agent
West Corporation
Erie, Pennsylvania
01.2008 - 01.2010
- Resolved customer complaints to enhance customer experience and retention.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Handled high volumes of customer calls to deliver timely support and maintain service standards.
- Maintained call control while efficiently addressing customer issues through scripted responses.
- Provided product information to customers in a timely manner.
Education
Bachelor of Arts - Liberal Arts
Mercyhurst University
Erie, PA01-2012
Skills
- Time management
- Client relations
- Customer experience
- Administrative Support
- Travel coordination
- Calendar management
- Inbox management
- Data Entry
- Google Workspace
- Microsoft Office
- Communication Tools (Slack, Zoom, Teams)
- Conflict resolution
- Professional discretion
Timeline
Delivery Driver
Doordash
01.2023 - 01.2025
Operations Manager
VIP Pets
01.2020 - 01.2026
Internet Sales and Marketing Team Lead
Superior Toyota
01.2017 - 01.2018
Hospitality Team Member
Pineapple Eddie Southern Bistro
01.2016 - 01.2020
Front Desk and Administrative
UPMC Hamot Women's Hospital
01.2016 - 01.2018
Customer Service Agent
West Corporation
01.2008 - 01.2010
Bachelor of Arts - Liberal Arts
Mercyhurst University