Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tierra Robinson

Selma,AL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Tax Preparer

C & B Associates
10.2024 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.

Customer Service Representative

Fanueuil, LLC
05.2024 - 08.2024
  • Take inbound and outbound calls assisting members
  • Effectively schedule members with providers for In-Home and Virtual Health Assessments
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.

Customer Service Agent

Foundever
01.2024 - 04.2024
  • Take inbound calls assisting clients
  • Drive customer satisfaction through voice, chat, and/or email
  • Provide solutions for each individualized situation
  • Prioritize each client and their situation

Cashier/ Frontend Associate

Walmart
02.2023 - 05.2023
  • Smile, greet, and thank customers with positive attitude to ensure a great experience
  • Check out customers quickly and accurately
  • Answer questions and assist customers as needed

Provider Service Representative

Broadpath
07.2022 - 01.2023
  • Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
  • Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
  • Increased efficiency by accurately entering provider data into company systems and databases.
  • Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.

Customer Service Agent

MCI
10.2021 - 04.2022
  • Assist clients who have complaints, orders, or require information about products and/or services provided
  • Provide solutions for each individualized situation
  • Prioritize each client and their needs

Cashier

45 East Bar & Grill
02.2018 - 11.2018
  • Assist customers with ordering, taking money, and giving change
  • Giving customers their correct orders
  • Maintain lobby area

Certified Nursing Assistant

Perry County Nursing Home
09.2017 - 12.2017
  • Provided basic care to residents
  • Assisted residents with activities of daily living

Certified Nursing Assistant

Prattville Health and Rehab
08.2016 - 06.2017
  • Provided basic care to residents
  • Assisted residents with activities of daily living

Education

Associate of Health Science Degree - Patient Care Technician, Concentration in Phlebotomy

Selma University
Selma, AL

Skills

  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Active listening
  • Customer service
  • Critical thinking
  • Patient confidentiality
  • Appointment scheduling

Timeline

Tax Preparer

C & B Associates
10.2024 - Current

Customer Service Representative

Fanueuil, LLC
05.2024 - 08.2024

Customer Service Agent

Foundever
01.2024 - 04.2024

Cashier/ Frontend Associate

Walmart
02.2023 - 05.2023

Provider Service Representative

Broadpath
07.2022 - 01.2023

Customer Service Agent

MCI
10.2021 - 04.2022

Cashier

45 East Bar & Grill
02.2018 - 11.2018

Certified Nursing Assistant

Perry County Nursing Home
09.2017 - 12.2017

Certified Nursing Assistant

Prattville Health and Rehab
08.2016 - 06.2017

Associate of Health Science Degree - Patient Care Technician, Concentration in Phlebotomy

Selma University

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