Tierra Shelton

As an accomplished and customer-centric professional, I possess a wealth of expertise in providing top-level customer service support that surpasses expectations and expands business potential. I am skilled in managing difficult and aggressive customers while, addressing specific inquiries and service-related complaints, supporting marketing efforts, and exceeding sales targets. I am also adept at assessing ineffective areas of customer service and proposing effective solutions that maximize satisfaction, loyalty, and retention. My results-oriented style is complimented by my innate abilities to lead, coach, and facilitate team members in delivering superior customer experiences. As a professional, I am committed to delivering exceptional results and exceeding expectations. I am confident that my proven track record of success in customer service and sales, combined with my ability to identify opportunities for improvement, can help drive business growth and maximize customer satisfaction.