Tierria Underwood
Bunker Hill
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Special Asset Assistant
Bank of Clarke
10.2025 - Current
- Monitor county sites for delinquent accounts, update internal records and forward to Special Asset officers
- Pull various reports regarding first payment defaults, delinquent accounts, and maturing loans
- Contact customers regarding missing vehicle titles, returned mail and other items, Submit account maintenance requests internally, as needed.
- Call past due customers and maintain detailed collection notes on Bank system
- Provide clerical support to the department including, but not limited to, compiling loan and deposit information for legal notices, retrieving mail and processing payments, delivering documents
- Pull credit reports and work incoming credit disputes via e-Oscar
Loan Officer Assistant
Navy Federal Credit Union
06.2024 - 10.2025
- Ensured accurate data entry of loan application information into system.
- Compiled and verified financial documents necessary for loan processing.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Assisted in analyzing applicants' financial status, credit, and property evaluations.
- Managed and updated client databases to ensure accuracy of contact and loan information.
- Provided administrative support to loan officers, including scheduling and document management.
Claims Resolution Specialist
Trex
08.2021 - 08.2023
- Perform audits on submitted contracts and customer documents for completion, validity, and accuracy.
- Coordinate and schedule laborers to perform estimates and installs for new customers.
- Maintain databases ranging from contracts, client information, and inventory.
- Provide customers with solutions to an array of issues, and escalate requests accordingly.
- Gathered and reviewed rejected claim information in order to develop successful resolutions.
Credit Card Specialist
Northwest Federal Credit Union
06.2017 - 07.2021
- Troubleshot debit and credit card authorization problems, and coordinated with technical support.
- It is necessary to quickly resolve issues.
- Manage incoming calls for lost or stolen cards, fraudulent applications, and accounts.
- Assisted with the daily audit of new credit card accounts opened to ensure that all policies and procedures were followed.
- Processed all collection requests, account closures, and applied payments on hold.
- Ensured travel flags were placed on card records in the processing system to ensure that there are no service interruptions to cardholders.
Card Services Representative
Navy Federal Credit Union
06.2014 - 07.2017
- Processed approved credit and debit card applications, ordered new cards, and verified the accuracy of information.
- Reissues lost or stolen debit and credit cards, and blocks cards in a timely manner when fraud notices are received.
- Recorded members' disputes, monitored progression, and provided updates to customers.
- Assisted members with opening new accounts, transferring funds, ordering checks, and any necessary corrections.
- Accurately processed financial transactions, including deposits, withdrawals, and loan payments.
- Trained new employees on policies and procedures within the department.
Education
Some College (No Degree) - Social Work
Norfolk State University
Norfolk, VASome College (No Degree) - Social Work
Shepherd University
Shepherdstown, WVCertification - Dental Assistant Program
Blue Ridge Community College
Martinsburg, WV06-2014
Skills
- Loan origination
- Computer skills
- Client interaction
- Schedule management
- Fast learner
- Time management
- Attention to detail
- Workload management
Timeline
Special Asset Assistant
Bank of Clarke
10.2025 - Current
Loan Officer Assistant
Navy Federal Credit Union
06.2024 - 10.2025
Claims Resolution Specialist
Trex
08.2021 - 08.2023
Credit Card Specialist
Northwest Federal Credit Union
06.2017 - 07.2021
Card Services Representative
Navy Federal Credit Union
06.2014 - 07.2017
Some College (No Degree) - Social Work
Norfolk State University
Some College (No Degree) - Social Work
Shepherd University
Certification - Dental Assistant Program
Blue Ridge Community College
References
References available upon request.
Education and Training
other,other,other