Member Specialist
TIESHA BELL
Sam's club
North Las Vegas,United States
1
Certification
14
years of professional experience
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Work History
Member frontline
2 Years 4 Months- Managed transactions swiftly, improving checkout speed
- Ensured zero discrepancies in cash handling
- Detailed product and service information to customers
- Resolved customer inquiries effectively
- Boosted customer satisfaction through efficient service
Front end
2 Years 8 Months- Enhanced customer satisfaction by streamlining checkout process at Smith's Food and Drug.
- Streamlined front-end operations, enhancing customer checkout efficiency.
- Refined checkout procedures to ensure quick and accurate service.
- Supported team to foster a customer-first checkout environment.
- Introduced mobile payment options to decrease queue times.
Concierge (Team Lead)
5 Years 6 Months- Led gift procurement, enhancing team efficiency and client satisfaction at Brand Vegas.
- Streamlined gift selection process, boosting team output and client approval rates.
- Oversaw detailed client preference records, ensuring personalized service delivery.
- Implemented innovative gifting solutions, setting industry standards in client satisfaction.
- Championed a dynamic team environment, elevating overall morale and performance.
- Mentored 10+ team members, improving service quality and team skills.
Customer service representative
3 Years 3 Months- Maintained meticulous attention to client needs, ensuring detailed and accurate support.
- Provided empathetic customer support, enhancing team morale and client retention.
- Ensured high accuracy in client support, focusing on detailed needs.
- Enhanced customer satisfaction by foreseeing and addressing client concerns.
Education
High school diploma
Skills
Leadership
Organization
Point of Sale Systems
Adaptability
Teamwork and collaboration
Exceptional communication
Attention to detail
Problem-solving abilities
Strong interpersonal skills
Reliability
Certification
,
- Certified Front Desk Representative, American Hotel & Lodging - Indefinite
Timeline
Member frontline
Sam's club
04.2024 - CurrentRead More
Front end
Smith's food and drug
03.2021 - 11.2023Read More
Concierge (Team Lead)
Brand Vegas
08.2015 - 02.2021Read More
Customer service representative
Sykes Enterprise
05.2012 - 08.2015Read More
Parkridge private school
High school diploma
Read More