Tifanie Merrill
Littleton,NC
Summary
Dynamic office manager with a proven track record, enhancing productivity through efficient administrative processes and exceptional customer service. Skilled in problem-solving and maintaining confidentiality, I foster positive client relationships while ensuring seamless operations. Committed to achieving goals and optimizing workflows for improved team performance.
Overview
2026
2026
years of professional experience
Work History
House Cleaner
Matt Johnston
Littleton, NC
10.2025 - Current
- Led deep cleaning projects, ensuring thorough clean areas
- Developed and implemented improved cleaning schedules to enhance productivity.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
Part Time Office Assistant
William T Skinner Attorney IV at Law
Littleton, NC
2019 - Current
- Managed client communications, ensuring timely responses and efficient information flow. Made and received all office phone calls.
- Assisted in case preparation by organizing documents and maintaining case files.
- Scheduled appointments and coordinated meetings for legal consultations.
- Maintained office supplies inventory, optimizing procurement processes for efficiency.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Office Manager
Action Security Systems
Virginia Beach, VA
02.2016 - 01.2022
- Managed office operations, ensuring seamless communication and workflow across departments.
- Developed and implemented efficient administrative processes to enhance productivity.
- Oversaw scheduling, coordinating meetings, and managing executive calendars effectively.
- Maintained accurate records and documentation using office management software systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Personal Caregiver
Sue Skinner
Littleton, NC
01.2011 - 01.2015
- Assisted clients with daily living activities, ensuring comfort and safety.
- Collaborated with healthcare professionals to develop personalized care plans.
- Provided companionship and emotional support to enhance client well-being.
- Monitored and documented changes in client health and behavior.
- Trained new caregivers on best practices for personal care services.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma - General
Spencer Van Etten High School
Spencer, NY06.2005
Skills
- Customer service
- Stress tolerance
- Call control
- Patience and tact
- Assertiveness
- Cross-selling and upselling
- Problem-solving skills
- Goal oriented
- Resolving issues
- Customer communications
- Answering questions
- Gathering information
- Call center experience
- Interpersonal skills
- Quality assurance
- Positive attitude
Timeline
House Cleaner
Matt Johnston
10.2025 - Current
Office Manager
Action Security Systems
02.2016 - 01.2022
Personal Caregiver
Sue Skinner
01.2011 - 01.2015
Part Time Office Assistant
William T Skinner Attorney IV at Law
2019 - Current
High School Diploma - General
Spencer Van Etten High School