Tifany Fee
Carpentersville,Illinois
Summary
Dedicated and detail-oriented professional with over 20 years of diverse experience across multiple fields, consistently delivering exceptional customer service to clients, patients, customers, and students. Recognized for strong teamwork skills and adaptability to evolving needs, ensuring reliable performance in high-pressure environments. Committed to achieving fair and positive outcomes through thorough claim evaluation and resolution processes. A proactive approach to problem-solving enhances overall efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Anne & Robert H. Lurie Children’s Hospital of Chicago
11.2023 - Current
- Orienting Families to the Ambulatory Clinic
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Providing Comfort Measures.
- Assisted nursing staff in delivering high-quality patient care and support services.
- Monitored vital signs, ensuring accurate documentation for patient records.
- Document changes to the patient's plan via electronic or paper.(data entry)
- Checking and recording of AED checks. (data entry)
- Coverage for clerk. (Customer Service via Phones, patients)
- Based on the Surgical and Transplant Unit, and knowledgeable of other units within the hospital (floated).
- Member of Skin Care, Unit CNA, and hospital-wide committees.
- Trained many new nursing assistants on best practices and hospital protocols for patient care.
- Implemented infection control measures to maintain a safe healthcare environment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- One of the committee member detrimental to the success of gaining a Lead CNA role in our Department on.
Emergency Room Patient Care Technician
St. Alexius Medical Center
01.2020 - 07.2024
- Triage area
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Servicing Emergency Department with waiting time over 7hour 50+ people
- Streamlined intake processes, improving patient flow and reducing wait times in the ER.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive conversations and relationships with patients and families.
- Continuously sought opportunities for professional growth and development, participating in relevant training programs to enhance skills as an Emergency Room Patient Care Technician.
- Enhance term productivity by participating in training sessions and then sharing my knowledge with my colleague.
Emergency Room PCT / ED Secretary
St. Alexius Medical Center
01.2020 - 07.2024
- AC 1-4
- Facilitated the transfer of patients throughout medical facilities and between Units
- Communicate/ Page On-call Doctors on behalf of in-house Physicians or Nursing staff
- Connect patients to continuous vital monitoring and report and changer to Nursing staff
- Keep track of all Physician’s outgoing communication
- Scheduled appointments if needed and conducted follow-up calls to other Physicians.
- Round on all patients every 30-60 minutes
- Answer incoming calls and direct them to the correct department/ person within the ED
- Assist Doctors/Nurses with procedures
- Direct EMS to the correct location within the hospital
- Provide cleaning of lacerations, wound care and temporary immobilization devices
- Input all Documents into the patient chart before they are transported to a different unit
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Document all Alert with the ED and document in correct patient chart
- Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
- Train PCT's who are new to the secretary's desk
Emergency Room Patient Care Technician
St. Alexius Medical Center
01.2020 - 07.2024
- AC 5 Mental Health Unit
- Monitored vital signs and reported changes to team promptly.
- Utilize restraints (soft and hard)
- Alert security if needed for safety
- Assist Nurse with all procedures/test ordered by Physicians
- Communicate all changes to Nurse and document (data entry & record keeping)
- Train PCT staff who are new to the department
Patient Care Technician
St. Alexius Medical Center
01.2020 - 01.2020
- Neurology & Telemetry Department Supporting 15-20 patients
- Aid with new admissions and discharges on the floor
- Support patients with personal care and activities of daily living
- Communicate physical, mental and emotional conditions to nursing staff
- Document necessary records(data entry) and give report to outgoing shift.
Education
Certified Nursing Assistant - Public Health
Avid CNA School
Streamwood, IL09.2018
Medical Assistant -
Dawn Career Institute
Wilmington, DE06.2016
Early Childhood Education -
Wilmington College
Wilmington, DE06.2000
Early Childhood Education -
Delaware State University
Dover, DE06.1995
Skills
- Leadership & Training
- Reliable team player
- Multi-tasking
- Customer Service
- Attention to Detail
- Complex Problem-solving
- Time Management
Certification
- First Aid/ BLS Nursing Assistant
- Medical Assistant (2014 - 2016)
- CPI
Timeline
Certified Nursing Assistant
Anne & Robert H. Lurie Children’s Hospital of Chicago
11.2023 - Current
Emergency Room Patient Care Technician
St. Alexius Medical Center
01.2020 - 07.2024
Emergency Room PCT / ED Secretary
St. Alexius Medical Center
01.2020 - 07.2024
Emergency Room Patient Care Technician
St. Alexius Medical Center
01.2020 - 07.2024
Patient Care Technician
St. Alexius Medical Center
01.2020 - 01.2020
Certified Nursing Assistant - Public Health
Avid CNA School
Medical Assistant -
Dawn Career Institute
Early Childhood Education -
Wilmington College
Early Childhood Education -
Delaware State University