Tiffanee McHenry
Olathe,KS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Kansas City Institute of Podiatry
01.2024 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
Patient Care Technician
Overland Park Regional Medical Center
09.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Receptionist Administrator
Endoscopic Imaging Center
05.2023 - 01.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
Medical Biller
Encompass Medical Group
08.2022 - 05.2023
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Liaised between patients, insurance companies, and billing office.
Education
High School Diploma -
Olathe North Sr High School
Olathe, KSPayroll Clerk Certificate - General Studies
Ashworth College
Norcross, GA05.2024
Skills
Billing and coding procedures
Time management
Microsoft office
Collections
Accounts payable and receivable
Customer service
Data entry
Certification
Certified nurses aide
Certified medication aide
Certified payroll clerk
Timeline
Surgery Scheduler
Kansas City Institute of Podiatry
01.2024 - Current
Patient Care Technician
Overland Park Regional Medical Center
09.2023 - Current
Receptionist Administrator
Endoscopic Imaging Center
05.2023 - 01.2024
Medical Biller
Encompass Medical Group
08.2022 - 05.2023
High School Diploma -
Olathe North Sr High School
Payroll Clerk Certificate - General Studies
Ashworth College
Certified nurses aide
Certified medication aide
Certified payroll clerk
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