Tiffaney Hackley
Elizabethtown,KY
Summary
Experienced in Property Insurance/ Auto/ Wind Hail/ Flood/ Investigations/ Commercial Auto/ Classic Car Appraisal and Settlement processing. Adept at managing large caseloads efficiently and providing excellent customer service while ensuring compliance with insurance policies and regulations. Committed to fair and timely claim resolution and skilled in utilizing cutting-edge claims management software.
Knowledgeable with solid background in analyzing claims and determining coverage. Successfully managed complex cases with focus on thorough investigation and timely resolution. Demonstrated proficiency in negotiation and customer service skills.
Overview
9
9
years of professional experience
25
25
Certification
Work History
All Lines Adjuster
Independent Employer
01.2016 - Current
State Licenses:
- NPN# 20605174
- State of FLORIDA, All Lines Property / Casualty / Crop
- State of ALABAMA, Property / Casualty
- State of INDIANA, Property / Casualty
- State of KENTUCKY, Property / Casualty
- State of LOUISIANA, Workers Comp
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
Skills
- Claims investigation
- Damage assessment
- Property valuation
- Policy interpretation
- Critical thinking
- Insurance regulations
- Quality control
- Decision-making
- Active listening
- Claims processing
- Policy investigations
Certification
- State Farm Auto / State Farm Property
- State Farm Auto Property Estimates
- IA PATH Hail / IA PATH Auto
- NICTA Catastrophe Fraud / NICTA Investigating Vehicle Fraud
- NFIP Flood
- HAAG Hail and Wind Damage to Residential Roofing / HAAG Education
- Liberty Mutual Core Training / Safeco Core Training
- TWIA Desk Examiner / TWIA Field Adjuster
- USAA IA
- CITIZENS CATASTROPHE (CAT) - FA
- Xactimate 1.2.3 / XactAnalysis
- Guidewire / Symbility / Claim Experience
- Tower Hill
- Catastrophe Fire
- QA
- Solutions Works
Timeline
All Lines Adjuster
Independent Employer
01.2016 - Current
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