Tiffani DeLong
Davison,MI
Summary
Recently graduated from Grand Valley State University, receiving a Bachelor of the Arts degree in Public and Non-profit Administration with an emphasis on local economic development. As a full-time student, acting as an active member of Urban Roots, a Grand Rapids, MI non-profit which focused on community involvement and sustainability. At the same time maintained several service industry jobs where I proved to be a skilled multitasker with a great work ethic and good teamwork, problem-solving, and organizational skills. I am passionate about the opportunity to utilize my education and work experience to make a difference and serve the community.
Overview
5
5
years of professional experience
6
6
Certification
Work History
Program Coordinator
Food Bank Of Eastern Michigan
01.2023 - 02.2023
- Brought onto as Program Coordinator for Commodity Supplemental Food Program grant through Michigan Department of Health and USDA.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Maintained relationships between regions across east Michigan, from Genesee County to Cheboygan County.
- Facilitated program outreach for Seniors in communities who did not meet Michigan Poverty / 130% income guidelines.
- Organized ordering and shipment of pallets and items within warehouse and surrounding communities,
Bartender
Grand Rapids Brewing Company
10.2019 - 02.2022
- Host, bar-back, expo line, take-out window, server, hired as hostess, quickly promoted to bar-back position, then to bartending position.
- High volume kitchen and bar in downtown Grand Rapids, Michigan.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed cash and bar revenue during special promotions or sporting events.
- Consulted with managers to organize special events and promotions.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Composting and Sustainability Intern
Urban Roots
05.2021 - 08.2021
- Worked with small businesses and communities in compost route pick-up and outreach.
- Planned sustainability-based events for 9-15-year-old students.
- Assisted with projects and community involvement.
- Planned sustainability-based events for communities and schools.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Offered position within Nonprofit after completion of the internship.
- Ran errands, printed paperwork, and handled administrative tasks for Urban Roots.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Lead Barista
Biggby Coffee
08.2018 - 10.2019
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
Waitress
Texas Roadhouse
04.2019 - 08.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Public And Nonprofit Administration
Grand Valley State University
Allendale, MI06.2022
Skills
- Work Task Prioritization
- Cooperative Attitude
- Efficient and Detail-Oriented
- Operational Efficiency
- Customer Service
- Self-Motivated
- Human Resources Understanding
- Office Administration
- Process Improvement
- Document Control
- Communications Strategies
Certification
FEMA Credentials
Developing and Managing Volunteers
Date Issued Feb 2020 · Date Credential ID IS-00244.b
Introduction to National Response Framework
Date Issued Feb 2020 · Date Credential ID IS-00800.c
Fundamentals of Emergency Management
Date Issued Jan 2020 · Date Credential ID IS-00230.d
Introduction to Incident Command Systems
Date Issued Jan 2020 · Date Credential ID IS-00100.c
Mass Care/ Emergency Assistance Overview
Date Issued Jan 2020 · Date Credential ID IS-00405
National Incident Management Systems
Date Issued Jan 2020 · Date Credential ID IS-00700.b
Languages
English
Native or Bilingual
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Program Coordinator
Food Bank Of Eastern Michigan
01.2023 - 02.2023
Composting and Sustainability Intern
Urban Roots
05.2021 - 08.2021
Bartender
Grand Rapids Brewing Company
10.2019 - 02.2022
Waitress
Texas Roadhouse
04.2019 - 08.2019
Lead Barista
Biggby Coffee
08.2018 - 10.2019
Bachelor of Arts - Public And Nonprofit Administration
Grand Valley State University
FEMA Credentials
Developing and Managing Volunteers
Date Issued Feb 2020 · Date Credential ID IS-00244.b
Introduction to National Response Framework
Date Issued Feb 2020 · Date Credential ID IS-00800.c
Fundamentals of Emergency Management
Date Issued Jan 2020 · Date Credential ID IS-00230.d
Introduction to Incident Command Systems
Date Issued Jan 2020 · Date Credential ID IS-00100.c
Mass Care/ Emergency Assistance Overview
Date Issued Jan 2020 · Date Credential ID IS-00405
National Incident Management Systems
Date Issued Jan 2020 · Date Credential ID IS-00700.b
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