Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffani Finn

Moncks Corner,SC

Summary

Dynamic Branch Manager at Woodforest Bank with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in branch operations management and fostering strong customer relationships, I consistently implemented effective sales strategies, achieving targets and improving service quality. Committed to team development and operational excellence.

Overview

28
28
years of professional experience

Work History

Branch Manager

Woodforest Bank
06.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Insurance Agent

Direct Auto & Life Insurance
01.2019 - 06.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

Assistant Manager

Auto Money Title Loans
03.2016 - 09.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Assistant Manager

It's Fashion
09.2008 - 05.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Prep Cook

Georgia Dome
06.1997 - 06.2008
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
  • Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
  • Conserved resources by utilizing proper portion control techniques during meal preparation.
  • Sharpened knife skills, resulting in precise cuts and reduced preparation time.

Education

Bachelor's in Criminal Justice -

Strayer University
On-line

Penn Foster High
Scranton, PA
06.2019

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills

Timeline

Branch Manager

Woodforest Bank
06.2022 - Current

Insurance Agent

Direct Auto & Life Insurance
01.2019 - 06.2022

Assistant Manager

Auto Money Title Loans
03.2016 - 09.2019

Assistant Manager

It's Fashion
09.2008 - 05.2016

Prep Cook

Georgia Dome
06.1997 - 06.2008

Bachelor's in Criminal Justice -

Strayer University

Penn Foster High

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Tiffani Finn