Tiffani Gaytan
San Bernardino,CA
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
NFI Distribution
Chino
04.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained up-to-date knowledge of industry trends and best practices.
- Trained newly hired personnel on company policies and procedures.
Security Dispatcher
Brothers Security
Redlands
05.2016 - 04.2022
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
- Trained newly hired security personnel on company policies and procedures.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Managed traffic flow throughout parking lots and other areas of the facility.
- Attended training sessions to maintain knowledge of updated company policies and procedures.
- Conducted routine patrols of the premises to check for irregularities and to inspect protection devices and fire control equipment.
Shift Leader /Customer Service Cashier
Popeye's Chicken
San Bernardino
11.2014 - 02.2016
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Took orders, prepared foods and processed payments in full-service establishment.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier/Assistant Retail Store Manager
Hallmark
San Bernardino
06.2008 - 04.2012
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Assisted with pricing merchandise for sale in store.
- Processed returns and exchanges according to company policies and procedures.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Education
Associate of Applied Science -
Platt College-Ontario
Ontario, CA04-2025
High School Diploma -
San Gorgonio High School
San Bernardino, CA06-2006
Skills
- Paperwork Processing
- Scheduling
- Data Entry
- Complaint resolution
- Staff Training
- Electronic surveillance
- Incident Reporting
- General security
- Cash Drawer Reconciliation
- Cycle Counts
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
NFI Distribution
04.2022 - Current
Security Dispatcher
Brothers Security
05.2016 - 04.2022
Shift Leader /Customer Service Cashier
Popeye's Chicken
11.2014 - 02.2016
Cashier/Assistant Retail Store Manager
Hallmark
06.2008 - 04.2012
Associate of Applied Science -
Platt College-Ontario
High School Diploma -
San Gorgonio High School
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