Tiffani Hein
Middleton,WI
Summary
Proactive regional operations manager with talents in managing several locations and maximizing each location's potential. Skilled at setting goals and objectives, monitoring and developing budgets and managing inventory quality. Specialties include process improvement, project management and strategic implementation.
Overview
5
5
years of professional experience
Work History
Regional Operations Manager
Bright Dental Madison LLC
Madison, WI
09.2019 - Current
- Created performance reviews for staff members based on established criteria.
- Developed and implemented policies and procedures to improve operational efficiency.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Resolved customer complaints quickly, while maintaining a positive relationship between customers.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Visited regional locations to verify full functionality and operational effectiveness.
Server/Bartender
The Lone Girl Brewing Company
Waunakee, WI
08.2019 - 02.2020
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Documentation Specialist
BMO Harris Bank
Madison, WI
03.2019 - 08.2019
- Compiled data from various sources into a single document or database format.
- Reviewed and added documentation to loan applications.
- Organization of loan files and documents to expedite auto loans and mortgages.
- Organized large volumes of data into an easy-to-access format for customers and internal staff members.
Education
High School Diploma -
Fennimore High School
Fennimore, WI06-2011
Skills
- Federal Regulations
- Report writing experience
- Forecasting
- Staffing oversight
- Customer and vendor relations
- Outstanding communication skills
- High Energy, Enthusiastic, Positive, Professional Attitude
Timeline
Regional Operations Manager
Bright Dental Madison LLC
09.2019 - Current
Server/Bartender
The Lone Girl Brewing Company
08.2019 - 02.2020
Documentation Specialist
BMO Harris Bank
03.2019 - 08.2019
High School Diploma -
Fennimore High School