Dedicated hospitality professional with a strong foundation in customer service and team collaboration. Known for creating exceptional guest experiences while effectively managing high-pressure environments. Proven track record in maintaining organized workspaces and enhancing venue revenue through upselling and event promotion.
Overview
8
8
years of professional experience
Work History
VIP Server
Legends Hospitality LLC - Coca Cola Amphitheater
07.2025 - Current
Provided exceptional service to VIP guests, creating personalized experiences that enhanced guest satisfaction.
Coordinated with kitchen staff to streamline food and beverage orders, improving service efficiency for high-profile events.
Increased venue revenue by upselling premium menu items and promoting special events.
Ensured compliance with local alcohol laws, maintaining venue standards and minimizing legal risks.
Lead Property Manager
RMI Realty Group
08.2019 - Current
Mitigated unit vacancies with proactive lease renewals, web advertisements and tenant referrals.
Managed tenant files, financial accounts, and maintenance histories to ensure accuracy and compliance.
Engaged potential clients through phone calls, emails, and face-to-face meetings to promote leasing opportunities.
Verified applicant income, credit history, and rental references to determine eligibility for tenancy.
Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance.
Developed annual budgets for homeowner's associations, tracking expenditures and making adjustments as necessary.
Helped board and owners maintain full compliance with association rules and related government regulations.
Bartender
Luca & Lucy
Chelsea, Alabama
11.2025 - 04.2026
Provided excellent customer service in a fast-paced bar environment.
Crafted diverse cocktails and signature drinks tailored to clientele preferences.
Coordinated with kitchen staff to streamline service during peak hours.
Maintained cleanliness and organization of bar area and supplies.
Performed opening and closing duties, including restocking supplies.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender/Server and Karaoke Host
Starz Karaoke Lounge
03.2020 - 06.2025
Delivered exceptional hospitality and customer service while greeting and seating tables.
Took accurate notes detailing customer orders.
Assigned and arranged tables for large groups.
Processed credit card transactions and cash payments.
Ensured accuracy of final bills before presenting them to customers for payment.
Utilized professional DJ software and equipment to ensure high-quality sound performance at events.
Adjusted working hours to cover busy shifts during high demand.
Promoted upcoming events on social media platforms to expand fan base.
Community Association Manager
Community Management Associates, Ross Bridge
06.2022 - 06.2023
Worked remotely and on-site to manage needs of 1,800 residents in the community.
Implemented policies set forth by governing board, enforcing rules and guidelines.
Resolved resident complaints promptly, enhancing community satisfaction.
Reviewed architectural requests from homeowners, ensuring proposed changes met community standards.
Oversaw maintenance of common areas and coordinated service contracts to ensure quality upkeep.
Managed daily clubhouse operations, including event rentals, staff scheduling and supervision.
Communicated with new owners to provide governing documents, amenity cards and online portal information.
Prepared detailed neighborhood inspection reports, including photographs and descriptions of findings.
Attended community events as representative of property, promoting its features to potential buyers.
Bartender
Taco Mama
05.2018 - 08.2019
Served high customer volumes during special events, nights, and weekends.
Streamlined bar workflow processes, enhancing service speed during peak hours.
Trained new bartenders on drink preparation and sanitation protocols, fostering consistent service quality.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Monitored health and safety regulations in beverage preparation areas, maintaining safe environment for staff and customers.