Tiffanie Anderson
Goodyear,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Meticulous professional with many years of experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Art Program Facilitator
State of Arizona
Goodyear , AZ
05.2018 - 06.2020
- Facilitated group activities in a safe, supportive environment.
- Created an engaging learning atmosphere through interactive activities.
- Provided guidance and support throughout the duration of the program sessions.
- Adapted teaching methods based on individual participant needs or abilities.
Aerobics Instructor
State of Arizona
Goodyear , AZ
06.2016 - 07.2018
- Developed individualized exercise routines for clients based on their fitness goals and level of experience.
- Demonstrated proper techniques for all exercises, strhes, and warm-up activities.
- Instructed group classes in a variety of aerobic formats including step aerobics, kickboxing, dance aerobics, and circuit training.
- Encouraged participants to reach their maximum potential while maintaining safety guidelines.
- Assisted with set up and break down of equipment before and after each session.
Televerde Call Center
State of Arizona
Goodyear , AZ
04.2014 - 05.2016
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
ADOT Customer Service Level 1
State of Arizona
Goodyear , AZ
03.2013 - 03.2014
- Provided technical assistance to customers via phone and email support.
- Conducted research to identify solutions for customer requests.
- Ensured compliance with company policies regarding data security.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Educational Tutor- GED
State of Arizona
Goodyear , AZ
03.2008 - 03.2013
- Conducted assessments of student's academic abilities, progress, and needs.
- Facilitated individual and small group instruction to support student learning objectives.
- Assisted students in developing study skills such as note taking, test preparation, and organizational techniques.
- Reviewed textbooks and other materials needed for tutoring sessions.
- Motivated students by providing a positive learning environment.
Data Entry Clerk
State of Arizona
Goodyear , AZ
01.2003 - 03.2008
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Scanned documents into appropriate databases for storage purposes.
Kitchen Assistant
State of Arizona
Goodyer , AZ
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Prepared food items consistently following recipe cards and production and portion standards.
- Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.
- Followed all health department regulations while preparing food products for consumption by customers.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Maintains confidentiality
- Document Preparation
- Document processing
- Data accuracy
- File Management
- Professional and mature
- Strong interpersonal skills
- Work Prioritization
- Resourceful
- Strong Problem Solver
- Compassionate listening and verbal communication
Certification
- Certified Recovery Support Specialist- 2022
- Level 1 National Certified Addictions and Substance Abuse Counselor-
- Accredited Triple P. Positive Parenting Practitioner/ Facilitator- 2021
- MAT Certified- 2023
Timeline
Art Program Facilitator
State of Arizona
05.2018 - 06.2020
Aerobics Instructor
State of Arizona
06.2016 - 07.2018
Televerde Call Center
State of Arizona
04.2014 - 05.2016
ADOT Customer Service Level 1
State of Arizona
03.2013 - 03.2014
Educational Tutor- GED
State of Arizona
03.2008 - 03.2013
Data Entry Clerk
State of Arizona
01.2003 - 03.2008
- Certified Recovery Support Specialist- 2022
- Level 1 National Certified Addictions and Substance Abuse Counselor-
- Accredited Triple P. Positive Parenting Practitioner/ Facilitator- 2021
- MAT Certified- 2023
Kitchen Assistant
State of Arizona
GED -
Maricopa Community Colleges, Rio Salado Community College
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