Tiffanie Andrews
Washington
Summary
Skilled Patient Service Representative with expertise in managing patient care processes. Track record of improving patient satisfaction and optimizing team efficiency in dynamic healthcare environments. Excellent communication abilities facilitate positive interactions with patients and medical personnel.
Overview
6
6
years of professional experience
Work History
Patient Service Representative(FLOATER)
GW Medical Faculty Associates
Washington
04.2024 - Current
- Provided comprehensive patient registration and support services across multiple departments, ensuring accurate information verification and efficient appointment scheduling.
- Facilitated patient intake procedures by effectively handling inquiries, providing directions, and coordinating with staff to enhance patient care.
- Executed floater responsibilities by seamlessly managing patient check-ins and collaborating with departments to maintain smooth operations.
Patient Care Coordinator
Pivot Physical Therapy
Washington
09.2023 - 04.2024
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
Pharmacy Technician Trainee
CVS Pharmacy/ Walgreens Pharmacy
Washington
12.2021 - 09.2023
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Verified insurance coverage for medications.
- Restocked prescription drugs as needed according to hospital policies and procedures.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Maintained accurate inventory levels of all drugs stored in pharmacy.
- Received incoming shipments and checked accuracy of orders.
In Home Support Staff
Alight Support Inc
Lanham
10.2019 - 12.2021
- Provided assistance with daily activities such as bathing, dressing, grooming and meal preparation.
- Supported individuals with disabilities by assisting them with mobility issues.
- Observed clients for physical or emotional changes and reported changes to supervisor or case manager.
- Maintained appropriate documentation including notes on services provided.
- Transported clients to medical appointments, shopping centers, recreational events or other destinations as required.
- Adhered to safety protocols while providing care to clients in their homes.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting and dishwashing.
- Administered medications according to written instructions from physician or pharmacist.
- Provided companionship by engaging in conversation, playing games or reading aloud.
Education
High School Diploma -
Kingsbury Day School
Washington DC06-2018
Skills
- Patient registration
- Appointment scheduling
- Insurance verification
- Electronic health records
- Patient intake procedures
- Customer service
- Attention to detail
- Problem solving
- Communication skills
- Time management
- Verbal and written communication
Timeline
Patient Service Representative(FLOATER)
GW Medical Faculty Associates
04.2024 - Current
Patient Care Coordinator
Pivot Physical Therapy
09.2023 - 04.2024
Pharmacy Technician Trainee
CVS Pharmacy/ Walgreens Pharmacy
12.2021 - 09.2023
In Home Support Staff
Alight Support Inc
10.2019 - 12.2021
High School Diploma -
Kingsbury Day School
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