Tiffanie Croft
Elyria
Summary
Detail-oriented investigator adept at conducting thorough investigations and managing compliance within child support cases. Known for ethical conduct and calmness in crisis situations, while being professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
11
11
years of professional experience
Work History
Investigator 2- Modification
Lorain County Department of Job and Family Services
Elyria, OH
10.2023 - Current
- Conducted thorough investigations related to child support modification cases within county programs.
- Review referrals, manage caseloads and ensure compliance with state requirements.
- Assemble case files, investigative reports, and supporting documentation for court readiness.
- Trained new staff on investigative procedures and best practices in case management.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Maintain a professional tone.
- Evaluated client eligibility for various services, ensuring compliance with federal and state regulations.
- Documented findings in detailed reports for administrative hearings and legal proceedings.
Scheduling Coordinator
University Hospital Westshore Women's Health and Midwifery
Westlake, OH
08.2017 - 08.2023
- Coordinated patient appointments, optimizing scheduling processes to enhance clinic efficiency.
- Managed communication between patients and healthcare providers, ensuring timely responses and satisfaction.
- Developed and maintained electronic scheduling systems, improving accuracy of appointment records.
- Streamlined workflow by implementing new scheduling protocols, reducing appointment conflicts significantly.
- Processed maternity FMLA documentation and administrative forms in an efficient and timely manner.
- Co-facilitated pregnancy centered support groups and assisted with program coordination.
- Provided professional customer service answering patient inquiries and concerns.
Patient Access Representative
University Hospital Elyria Medical Center
Elyria, OH
04.2015 - 08.2017
- Coordinated patient intake processes to ensure efficient registration and data collection.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times.
- Assisted patients with insurance verification and financial inquiries, ensuring clarity in coverage options.
- Facilitated communication between departments to enhance patient experience and operational efficiency.
Education
High School Diploma -
Midview High School
Grafton, OH06-2005
Associate of Arts - Paralegal Studies
Bryant And Stratton College
Getzville, NY06-2028
No Degree - Medical Billing And Coding
Lorain County Community College
Elyria, OH2017
Computerized Business Technology - Business
Lorain County JVS
Oberlin, OH2013
Skills
- Detailed report writing
- Interview techniques
- Due diligence
- Ethical and honest
- Risk assessment
- Investigation management
- Data review
- Calm in crisis situations
- Data Entry
- Medical Scheduling
- Microsoft Office
- Documentation Review
Timeline
Investigator 2- Modification
Lorain County Department of Job and Family Services
10.2023 - Current
Scheduling Coordinator
University Hospital Westshore Women's Health and Midwifery
08.2017 - 08.2023
Patient Access Representative
University Hospital Elyria Medical Center
04.2015 - 08.2017
Associate of Arts - Paralegal Studies
Bryant And Stratton College
High School Diploma -
Midview High School
No Degree - Medical Billing And Coding
Lorain County Community College
Computerized Business Technology - Business
Lorain County JVS