Tiffanie Dukes
Las Vegas,NV
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Nevada Behavioral Health
Las Vegas, NV
09.2022 - Current
- Verified insurance eligibility and ensured coverage of services to be provided.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Scheduled appointments for outpatients using the electronic health record system.
Site Lead
Curative
Las Vegas, NV
09.2021 - 09.2022
- Setting up and preparing the test site, checking people in for an appointment and directing walk-ins, demonstrating how to test, checking insurance, leading the site.
- Developed and implemented safety protocols for the site.
- Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol.
Certified Nurse Assistant
Eastland Subacute & Rehabilitation
El Monte, CA
12.2020 - 09.2021
- Reported any changes in a patient's condition immediately to the supervising nurse.
- Assisted patients with activities of daily living, such as bathing and dressing.
- Participated in team meetings with nurses, physicians and other healthcare personnel regarding patient care needs.
Rapid Response Driver
Illumination Foundation
Anaheim, CA
05.2020 - 10.2020
- Demonstrated ability to handle emergency situations calmly and effectively.
- Assisted with the coordination of services related to emergency shelter operations, including intake, case management, discharge planning and community referrals.
- Provided transportation services to medical appointments or other essential errands for shelter residents.
Direct Care Staff
SAILS Group
Costa Mesa, CA
02.2019 - 10.2020
- Promoted a positive environment that respects the dignity of residents and clients.
- Provided emotional support and encouragement to clients during difficult times.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Caregiver
Right At Home
Rancho Cucamonga, CA
12.2018 - 03.2019
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Patient Care Coordinator
Quest Diagnostics
Santa Ana, CA
04.2018 - 02.2019
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Offered resolutions to de-escalate calls and solve customer issues.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Personal Care Aide
Nurse Next Door
Anaheim, CA
09.2017 - 08.2018
- Ensured that all safety measures were followed within the home environment at all times.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Prepared meals according to dietary specifications and assisted with feeding when necessary.
Care Manager
Sunrise Senior Living
Santa Ana, CA
02.2016 - 08.2017
- Followed safe lifting and transferring techniques to transport residents.
- Supported bathing, dressing and personal care needs.
- Maintained detailed records of services performed on clients.
Education
DIPLOMA - Medical Assistant
United Education Institute
Anaheim, CA07-2016
High School Diploma -
Irvine High School
Irvine, CA06-2015
Skills
- Problem-Solving
- HIPAA Compliance
- Written/Verbal Communication
- Active Listening and Learning
Certification
- CPR CERTIFIED
Timeline
Patient Access Coordinator
Nevada Behavioral Health
09.2022 - Current
Site Lead
Curative
09.2021 - 09.2022
Certified Nurse Assistant
Eastland Subacute & Rehabilitation
12.2020 - 09.2021
Rapid Response Driver
Illumination Foundation
05.2020 - 10.2020
Direct Care Staff
SAILS Group
02.2019 - 10.2020
Caregiver
Right At Home
12.2018 - 03.2019
Patient Care Coordinator
Quest Diagnostics
04.2018 - 02.2019
Personal Care Aide
Nurse Next Door
09.2017 - 08.2018
Care Manager
Sunrise Senior Living
02.2016 - 08.2017
DIPLOMA - Medical Assistant
United Education Institute
High School Diploma -
Irvine High School
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