Tiffanie Sorrell
New Castle,Indiana
Summary
Skilled in conflict resolution and proficient in computer usage, I excel in high-pressure environments, as demonstrated at The Mentor Network and Indiana Family & Social Services Administration. My adaptability and efficient multitasking led to significant improvements in client service delivery, showcasing my ability to drive positive outcomes and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
The Mentor Network
New Castle, IN
12.2019 - 07.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation, and medication administration.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Monitored individuals' behaviors, documented observations, and reported any changes or concerns to supervisor.
Eligibility Specialist
Indiana Family & Social Services Administration
New Castle, IN
02.2018 - 11.2019
- Supplied quick and efficient one-call resolution in a high-volume in-bound call center.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Processed client applications in accordance with established guidelines.
- Performed data entry tasks accurately into company databases.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH10-2027
Skills
- Conflict resolution
- Typing 50 wpm
- Communication
- Computer skills
- Stress and time management
- Adaptability
- Multitasking
Timeline
Direct Support Professional
The Mentor Network
12.2019 - 07.2024
Eligibility Specialist
Indiana Family & Social Services Administration
02.2018 - 11.2019
Bachelor of Arts - Psychology
Southern New Hampshire University
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