Summary
Overview
Work History
Education
Timeline
Generic

Tiffanie Tofani

Customer Service Specialist
Kennesaw,GA

Summary

Compassionate and empathetic customer service specialist who is passionate about helping people. Especially passionate about literacy and dyslexia, and how timely and explicit remediation can change the life of someone who is struggling. Excited about the prospect of working with Wilson Language Training to help others know how important this system is.

Overview

22
22
years of professional experience

Work History

Customer Service Specialist

School Box
Marietta, GA
08.2023 - Current
  • Display a positive and empathetic attitude to customers to help them feel valued and appreciated.
  • Assist customers with the selection of products, and answer product-related questions.
  • Process customer orders accurately and proficiently.
  • Promptly handle and resolve customer inquiries successfully.
  • Maintain up-to-date customer records while interacting with customers via phone, email, and chat.
  • Document customer interactions to facilitate timely future interactions with customers.

Retail Store Manager/Assistant Manager

School Box
Marietta, GA
08.2003 - 07.2023
  • Provided excellent customer service by guiding customers to select products to meet their needs.
  • Managed daily store operations, focusing on customer service, staff supervision, inventory management, and product placement to maximize exposure.
  • Handled financial responsibilities, including payroll, banking, purchase orders, invoicing, and payment processing.
  • Hired and trained new employees and scheduled shifts for proper employee coverage of store operations.

Education

Complete Reading Series and Literacy Tutor

Georgia Educational Training Agency
Atlanta, GA

Timeline

Customer Service Specialist

School Box
08.2023 - Current

Retail Store Manager/Assistant Manager

School Box
08.2003 - 07.2023

Complete Reading Series and Literacy Tutor

Georgia Educational Training Agency
Tiffanie TofaniCustomer Service Specialist