Tiffanie Torres
Amarillo,TX
Summary
Dynamic professional with extensive experience at Fmc Health, excelling in organization and customer relations. Proven ability to streamline operations and enhance patient flow, while maintaining confidentiality and compliance. Skilled in appointment scheduling and data entry, consistently delivering exceptional service and support to both clients and medical staff.
Overview
14
14
years of professional experience
Work History
Receptionist
Fmc Health
01.2023 - 11.2025
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Assisted with appointment scheduling, optimizing use of time and resources.
- Handled incoming calls, providing accurate information and directing inquiries appropriately.
- Maintained patient records, ensuring confidentiality and compliance with health regulations.
- Supported billing processes by verifying insurance information and processing payments efficiently.
- Collaborated with medical staff to streamline patient flow and improve service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cashier/Manager
Burger King
07.2016 - 03.2022
- Managed cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and supervised staff on customer service best practices to enhance guest satisfaction.
- Streamlined checkout processes, reducing wait times and improving overall efficiency.
- Monitored inventory levels and coordinated restocking efforts to meet demand effectively.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
Assistant Foreman
JBS Swift
04.2016 - 03.2019
- Assisted in coordinating daily production schedules to optimize workflow efficiency.
- Monitored equipment performance and reported maintenance needs to ensure operational reliability.
- Supported safety initiatives by conducting regular inspections and enforcing compliance protocols.
- Trained new team members on standard operating procedures and safety practices.
- Collaborated with team leads to identify process improvements and enhance productivity.
Cashier
Family Dollar
11.2011 - 03.2015
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Provided exceptional customer service by assisting with product inquiries and resolving issues.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Collaborated with team members to restock shelves and maintain inventory levels.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Implemented strategies to reduce wait times during peak hours, improving overall efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
Amarillo College
Amarillo, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Mail handling
- Multi-line telephone operation
- Clerical support
- Documentation and reporting
- Typing speed
- Document control
- Strategic planning
Timeline
Receptionist
Fmc Health
01.2023 - 11.2025
Cashier/Manager
Burger King
07.2016 - 03.2022
Assistant Foreman
JBS Swift
04.2016 - 03.2019
Cashier
Family Dollar
11.2011 - 03.2015
GED -
Amarillo College