Summary

Overview

Work History

Education

Skills

Timeline

TIFFANII N MAYS

Brandon,FL

Summary

Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Billing /Client Service Representative

Macys Credit And Customer Service

Clearwater, FL

09.2019 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Described product highlights and benefits to help guide purchasing decisions.
Received incoming information and entered into database system.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products to customers, thoroughly explaining details.
Provided primary customer support to internal and external customers.
Answered average of 80 calls and emails per day, addressing customer inquiries, solving problems and providing product information

Customer Service Associate

Apollo Retail Specialists

Tampa, FL

02.2018 - 09.2019

Greet callers and handle their inquiries or direct them to appropriate persons according to their needs
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Answer telephone calls from potential customers who have been solicited through advertisements
Scheduled in home services for customer
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Billing Representative(Seasonal)

HealthPlan Services

Tampa, FL

10.2017 - 02.2018

Strictly followed all federal and state guidelines for release of information
Posted charges, payments and adjustments
Processed applications, payments, corrections and cancellations
Received incoming information and entered into database system
Identified, researched and resolved billing variances to maintain system accuracy and currency

Medical Collector

Nationwide Recovery Services

Norcross, GA

09.2016 - 05.2017

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
Receive payments and post amounts paid to customer accounts
Advise customers of necessary actions and strategies for debt repayment
Locate and monitor overdue accounts, using computers and a variety of automated systems

CUSTOMER SERVICE REPRESENTATIVE

Benchmark Brands Inc.

Atlanta, GA

01.2016 - 08.2016

Placed, edited, upgraded and cancelled customer orders; answered questions about products and services; relayed tracking and shipping information
Resolved customer complaints in a timely manner; issued and authorized refund
Promoted and upsold Foot smart brand products and services by using approved and established sales techniques
Reviewed orders and shopping histories for errors, miscalculations and signs of fraudulent activity; recorded problems for further evaluation

CUSTOMER SERVICE REPRESENTATIVE II

Delta Dental

Alpharetta, GA

11.2014 - 12.2015

Responsible for handling incoming calls from policyholder's and dental professionals
Responding to inquiries, resolving problems and correcting policy errors
Reprocessed claims and advise of claim status
Collected customer feedback and made process changes to exceed customer satisfaction goals
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Performed various clerical duties by filing and faxing documents and creating customer databases

Customer Care Representative

Jewelry Television

Knoxville, TN

01.2012 - 05.2013

Addressed customer service inquiries in a timely and accurate fashion
Built customer loyalty by placing follow-up calls for customers who reported product issues
Defused customer concerns with exceptional conflict and problem resolution skills
Assisted customers by providing tracking information and resolving shipping or merchandise issues

Collections Representative

G. C. Services