Tiffannii Thery

Work History

Building Operations/Custodial Lead

Alpha and Omega Building Services

- 08.2019

Lead building operations, ensuring optimal functionality and safety
Implement cost-effective maintenance and safety strategies, resulting in improved efficiency and client satisfaction
Foster strong relationships with staff, vendors, and clients
Coordinate cross-functional teams to ensure seamless facility operations and exceptional cleanliness standards
Meticulously managed building systems, ensuring optimal functionality
Conducted thorough safety audits, identifying and addressing potential risks proactively
Expertise in hiring, training, and mentoring staff to ensure optimal team performance and alignment with organizational goals
Adept at creating and managing schedules to maximize efficiency while maintaining strict adherence to safety regulations and compliance standards
Focus on maintaining communication channels among company owners, account contacts, and staff

Floor Technician

Professional Maintenance

06.2013 - 05.2019

Maintained and restored various floor surfaces, ensuring optimal cleanliness and appearance
Implemented efficient cleaning techniques, reducing process time and improving overall quality
Streamlined floor maintenance procedures, resulting in enhanced durability and longevity of surfaces
Consistently met or exceeded cleanliness standards set by management
Implemented rigorous quality control measures to uphold client satisfaction across multiple contracts

Early Childcare Assistant

Cincinnati Recreation Commission

05.2005 - 05.2008

Assisted in the creation of a nurturing and safe environment for children to learn and grow
Leading outdoor activities, games, and group exercises suitable for young children
Assisted in conducting regular assessments of developmental levels in children
Took part in personal professional development workshops to boost skills
Effectively managed classroom behavior by implementing consistent rules and routines
Collaborated with lead teachers on lesson planning, assessment strategies, and curriculum development
Fostered social-emotional development in young children by promoting sharing, empathy, and cooperation
Observed strict adherence to licensing standards and policies on safety procedures, food preparation guidelines, and sanitation practices
Assisted in the planning and execution of special events, such as holiday celebrations or field trips to foster a sense of community with children and within the childcare center
Established strong relationships with families through open communication channels in regular meets with parents regarding progress of child, achievements, and areas for growth
Developed creative arts programs to encourage self-expression, fine motor skills improvement, and artistic exploration
Used patience, skill and various behavior modification techniques to maintain order and safety
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
Kept children between ages of 3 and 14 safe and secure with vigilant oversight by applying positive behavior management techniques to enhance social interactions and emotional development

Job Recruiter/Receptionist Externship

Taracell Staffing

03.2007 - 08.2007

Increased candidate placements by developing strong relationships with clients and understanding their unique hiring needs
Conducted comprehensive candidate assessments with behavioral interviewing techniques to identify the best fit for each role
Created targeted job postings and marketing materials to attract top talent and streamline recruitment processes for efficient faster candidate sourcing
Provided comprehensive reporting on recruitment activities to senior management
Established trust-based relationships with passive candidates and maintaining ongoing communication of potential opportunities
Provided constructive feedback to candidates throughout the interview process to help improve their chances of success in future opportunities
Collaborated closely with hiring managers to understand specific position requirements and establish effective search criteria to share best practices and develop innovative approaches to talent acquisition
Conducted phone/in person interviews, reference checks, background screening and other pre-employment checks to verify applicant information
Assisted with writing job postings studying job descriptions and qualifications to determine applicant requirement while operating applicant tracking and candidate management systems
Pre-screened resumes prior to sending to corporate hiring managers for consideration
Advocated for staff members and clients helping to identify and resolve conflicts
Worked alongside global business leader to deploy new training strategies
Answered phone promptly directing incoming calls to correct offices, scheduling and confirming appointments, and updating client records
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, faxing, answering central telephone system directing calls accordingly and managing office supplies inventory
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
Maintained confidentiality of information regarding clients and company while handling sensitive information with discretion maintaining strict confidentiality standards
Maintained professional demeanor and excellent interpersonal skills to enhance customer satisfaction
Maintained visitor log for entering and leaving facility for security purposes by monitoring visitor access and issuing badges
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs
Organized, maintained and updated information in computer databases and handled assignments independently with good judgement and critical thinking skills
Sorted, received, and distributed mail correspondence between departments and personnel promptly
Compiled information from files and research to satisfy information requests
Tracked important information with Microsoft spreadsheets and ran reports or generated graphs using data

Server/Cashier/Cook

Skyline Chili

06.2003 - 01.2006

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Set positive tone for entire dining experience as first point of contact for incoming guests
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with customers developing strong rapport with genuine hospitality efforts leading to repeat business
Performed opening and closing duties, preparing prepared for seamless service transitions using slow periods between to restock supplies and clean
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bussed and reset tables to keep dining room and work areas clean maintaining organized dining areas to uphold restaurant hygiene standards
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions utilizing knowledge of menu to make recommendations to enhancing customer experience
Coordinated with kitchen staff to ensure timely delivery of orders using effective communication strategies between front-of-house and back-of-house staff for streamlined operations
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction resolving complaints with an empathetic solution focused approach, ensuring guest satisfaction
Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations ensuring team efficiency and cohesion in high-pressure settings
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Telemarketer

Blue Chip

01.2000 - 04.2003

Managed a high volume of calls daily while maintaining professionalism and efficiency.
Answered calls, took messages, and transferred calls to correct individuals.
Completed daily cold calling and outreach to build sales pipeline.
Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Informed current and prospective customers of promotions and new or upgraded products.
Completed daily and weekly sales reporting using assigned tools.
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Answered questions about company offerings with knowledgeable responses about products and services.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Qualified leads and set up customer appointments for outside sales team.
Asked pertinent questions to understand customer requirements.
Followed up with customers to solicit further sales.
Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
Improved overall call quality by adhering to company guidelines and best practices consistently.
Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
Increased customer satisfaction by addressing inquiries and resolving issues promptly.
Recorded contact information of customers and potential customers in internal database.
Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Built rapport with customers to foster long-term relationships and ensure repeat business.
Recorded and updated customer information in online systems.
Collaborated with other team members to achieve monthly sales targets consistently.
Adapted communication style to match customer preferences, increasing rapport and trust.
Reduced number of unresolved customer issues by promptly addressing complaints and providing viable solutions.
Boosted lead generation by identifying and targeting potential customer segments with high interest.
Utilized customer feedback to improve call strategies, resulting in more tailored communication approach.
Reduced customer churn by addressing concerns and offering solutions tailored to individual needs during calls.
Developed comprehensive understanding of product features to accurately address customer queries.
Fostered positive team environment by sharing best practices in telemarketing strategies and techniques.
Maintained high levels of customer satisfaction with detailed follow-ups to ensure service expectations were met.
Conducted market research to gather insights, enhancing relevance of pitch to potential customers.
Overcame objections using friendly, persuasive strategies.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Utilized sales techniques to build customer interest and close sales.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Asked relevant questions to assist customers with selecting needed or requested products and services.
Educated customers on product and service benefits, explaining features and answering questions.
Set up appointments with interested customers according to schedule availability.
Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Negotiated pricing and payment terms with customers when possible to close deals.
Pitched products and services to potential customers, securing new deals and sales opportunities.

Summary

Overview

Work History

Building Operations/Custodial Lead

Floor Technician

Early Childcare Assistant

Job Recruiter/Receptionist Externship

Server/Cashier/Cook

Telemarketer

Education

Associates - Administrative Medical Assistance

Skills

Timeline

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