Summary
Overview
Work History
Education
Skills
Education Certifications
Timeline
Generic

Tiffany Adams

Mount Vernon,IA

Summary

Dynamic professional with extensive experience at Farm Bureau Financial Services, excelling in client relationship management and training facilitation. Proven track record of exceeding sales goals and enhancing team performance through effective communication and strategic problem-solving. Adept at building lasting client connections and implementing successful marketing strategies to drive business growth.

Overview

23
23
years of professional experience

Work History

Field Trainer

Farm Bureau Financial Ser
Des Moines, IA
02.2022 - Current
  • Conducted on-site training sessions to ensure proper implementation of company policies and procedures.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Provided advice and assistance when issues arise between customers and field personnel.
  • Communicated regularly with regional managers regarding progress made by employees undergoing training.

Sales Associate

Farm Bureau Financial Insurance
Anamosa, IA
04.2018 - Current
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.

Insurance Sales and Office Manager

Stewart Insurance
Anamosa, IA
10.2017 - 04.2018
  • Build relationship with current clients to maintain business
  • Build relationship with underwriters to write business
  • Developed and implemented office policies and procedures.
  • Assisted clients in selecting appropriate coverage options for their needs.

Personal Lines Manager

AW Welt Ambrisco
Iowa City, IA
04.2016 - 10.2017
  • Manage staff of 5 Personal Lines Account Managers
  • Maintain monthly reports for Personal Lines
  • Implement new strategies to grow Personal Lines

Personal Lines Producer

AW Welt Ambrisco
Iowa City, IA
11.2014 - 10.2017
  • Build and maintain book of business (started from scratch)
  • Created marketing plans to grow business
  • Worked with area Realtors, Banks, Lenders, etc.. to build a referral business

Account Manager

AW Welt Ambrisco
Iowa City, IA
04.2014 - 11.2014
  • Serviced current accounts to maintain retention
  • First point of contact with clients

Office Manager & Licensed Massage Therapist

Kluver Chiropractic
Mt Vernon, IA
03.2012 - 04.2014
  • First contact with patient for scheduling and checking in and out
  • Worked with Insurance carriers to verify benefits
  • Submitted and processed claims and denials

Career Agent

Farm Bureau Financial Services
Mt Vernon, IA
11.2004 - 04.2011
  • Built and maintained a book of business from scratch.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Achieved repeat business and referrals through personalized services.

Marketing Assistant

Farm Bureau Financial Services
Hiawatha, IA
09.2002 - 11.2004
  • Implemented and helped create Marketing strategies to grow and retain Agents book of business
  • Managed and responsible for all daily operations of the office.
  • First point of contact with consumers.
  • Responsible for insurance quotes and management of customer accounts.

Education

LMT Degree -

Carlson College of Massage Therapy
Stone City, IA
02.2012

Associates Degree -

Kirkwood Community College
Cedar Rapids, IA
01.1993

Skills

  • Client relationship management
  • Customer service
  • Communication skills
  • Cross-selling
  • Self motivation
  • Training facilitation
  • Organizational skills
  • Classroom experience
  • Sales strategies
  • Team leadership
  • Problem-solving abilities

Education Certifications

  • Carlson College of Massage Therapy, Stone City, IA, LMT Degree, 02/12
  • Kirkwood Community College, Cedar Rapids, IA, Associates Degree, 1993
  • Property Casualty License
  • Life/Accident/Health License

Timeline

Field Trainer

Farm Bureau Financial Ser
02.2022 - Current

Sales Associate

Farm Bureau Financial Insurance
04.2018 - Current

Insurance Sales and Office Manager

Stewart Insurance
10.2017 - 04.2018

Personal Lines Manager

AW Welt Ambrisco
04.2016 - 10.2017

Personal Lines Producer

AW Welt Ambrisco
11.2014 - 10.2017

Account Manager

AW Welt Ambrisco
04.2014 - 11.2014

Office Manager & Licensed Massage Therapist

Kluver Chiropractic
03.2012 - 04.2014

Career Agent

Farm Bureau Financial Services
11.2004 - 04.2011

Marketing Assistant

Farm Bureau Financial Services
09.2002 - 11.2004

LMT Degree -

Carlson College of Massage Therapy

Associates Degree -

Kirkwood Community College

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Tiffany Adams