Tiffany Alexander
Cape Girardeau,MO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Surgery Scheduler
BLANCHARD VALLEY ORTHOPEDICS
08.2023 - Current
- Greets and registers patients in a prompt, pleasant and helpful manner
- Verifies necessary information and records in the medical record as required
- Coordinates surgical assists, proper equipment, ensures proper anesthesia for all surgeries
- Assist in timely scheduling, arranging, and answering all patient and provider questions regarding surgical appointments, including pre-operative/post-operative appointments, outside medical labs, diagnostic test, medical clearances etc
- Communicates with hospitals, surgery centers, insurance companies, and all other patient related facilities as required by the assigned provider
- Obtains proper authorization for surgical procedures, which includes extensive knowledge of ICD-10 and CPT coding as needed
- Following all data entry protocols such as, researching accounts, entering/updating demographics, obtaining correct insurance information
- Consistently maintaining EMR work lists, task lists, and related call processing messages
- Maintains and updates all information on physician’s calendars (including physician time off), daily schedules, system templates and communicating this information to appropriate staff
- Assists with preparations of agendas, materials, meetings, etc as requested by the provider.
Clinic Manager
WEST TENNESSEE HEALTHCARE
05.2012 - 08.2023
- Responsible for clerical and nursing supervision for 2 locations as well as specific duties to include scheduling of patients, scheduling of meetings, billing, supply maintenance, insurance verification, receiving of payments and co-payments, monthly reporting, chart review, maintenance of accuracy of patient’s medical records, basic accounting skills, good telephone etiquette, and good communication skills
- Trains new employees regarding proper telephone procedures, ensures professionalism and confidentiality is maintained throughout the office
- Assumes responsibility for customer and other department opportunities regarding complaints, messages, arranges and resolves these opportunities appropriately to promote a positive relationship
- Audit all petty cash on a weekly basis as well as daily deposits to central billing office.
Office Manager/Medical Assistant
THE CLINIC, PLLC
02.2008 - 05.2012
- I posted all charges, electronic and paper billing, handled all rejections from insurance companies, patient billing, I worked the front desk checking patients in and out, verified insurance, worked accounts receivables, handled all patient questions with statements, answered multi line phone system
- Have transitioned from paper charts to a full EMR
- Triaged patients as needed which included: Assisted during physical examinations, Maintaining treatment rooms, Sterilized instruments, Performed ECG's, ABI’s, Spirometry, Obtained vital signs.
Education
High School Diploma -
Dyer County High School
Newbern, TNSkills
- Microsoft 365
- Knowledge of 5 EMR systems
- Verifying insurance
- Checking in patients
- Schedule Coordination
- Calendar Management
- Patient coordination
- Insurance Verification
- Obtaining authorizations
- Data entry proficiency
Personal Information
Relocation: Cape Girardeau, Mo area
References
AVAILABLE UPON REQUEST
Timeline
Surgery Scheduler
BLANCHARD VALLEY ORTHOPEDICS
08.2023 - Current
Clinic Manager
WEST TENNESSEE HEALTHCARE
05.2012 - 08.2023
Office Manager/Medical Assistant
THE CLINIC, PLLC
02.2008 - 05.2012
High School Diploma -
Dyer County High School
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