Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Tiffany Andrews
Graham,WA
Work Preference
Summary
Dynamic customer service professional with a proven track record at Complete Collision CarStar, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and critical thinking, consistently exceeding performance metrics while mentoring team members to foster a collaborative environment.
Overview
8
8
years of professional experience
Work History
CSR
Complete Collision CarStar
Federal Way, WA
09.2023 - Current
- Assisted customers with inquiries regarding services and claims processes.
- Processed customer information efficiently using CRM software.
- Resolved customer complaints through effective communication and problem-solving skills.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Provided detailed explanations of repair estimates and service options to clients.
- Maintained accurate records of customer interactions and transactions for reference.
- Collaborated with team members to improve service delivery and client experience.
- Educated customers on vehicle maintenance tips to enhance long-term satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
CSR
Big E Auto Rebuild
Burien, WA
08.2022 - 09.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Manager
Public Story
Auburn, WA
08.2018 - 08.2022
- Led cross-functional teams to develop and implement strategic communication plans.
- Streamlined project workflows, enhancing collaboration and efficiency across departments.
- Mentored junior staff, fostering professional growth and improving team dynamics.
- Analyzed performance data to drive decision-making and optimize resource allocation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree -
College of The Sequoias
Visalia, CASkills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Computer proficiency
Complaint handling
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Microsoft outlook
Scheduling
Follow-up skills
Appointment scheduling
Clerical support
Filing
Dispute resolution
Multi-line phone talent
Coordination
Assertiveness
Store maintenance
Recordkeeping strengths
Timeline
CSR
Complete Collision CarStar
09.2023 - Current
CSR
Big E Auto Rebuild
08.2022 - 09.2023
Manager
Public Story
08.2018 - 08.2022
No Degree -
College of The Sequoias