Tiffany Barnes
Summary
Detail-oriented Representative skilled in coordinating patient services and executing insurance verifications. Strong critical thinking and data analysis abilities enhance operational efficiency, ensuring compliance with industry standards and delivering exceptional client support.
Overview
20
20
years of professional experience
Work History
Scheduling Coordinator
American Health Imaging
Atlanta, GA
04.2022 - Current
- Coordinated patient scheduling and registration processes to enhance operational efficiency.
- Executed insurance verification and pre-authorization tasks to maintain regulatory compliance and operational efficiency.
- Guided patients in accessing healthcare services, providing clear answers to inquiries and addressing concerns promptly.
- Verified insurance eligibility and benefits for patients, ensuring compliance with industry standards.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Coordinated office supply inventory and procurement, maintaining optimal stock levels.
- Managed high call volumes while maintaining quality and accuracy in customer interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Created detailed documentation for data management practices and procedures.
- Processed high volumes of data entries with accuracy and attention to detail.
- Analyzed and restructured data entry workflows in collaboration with team members to minimize processing time.
Teacher
Dunwoody Prep
Dunwoody, GA
09.2007 - 04.2022
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Utilized technology tools to enhance classroom learning experiences and student engagement.
- Collaborated with colleagues to design interdisciplinary projects that fostered critical thinking skills.
- Mentored new teachers, providing guidance on instructional strategies and classroom management techniques.
- Facilitated parent-teacher conferences to discuss student performance and address concerns effectively.
- Organized extracurricular activities that promoted social skills and community involvement among students.
- Led professional development workshops focused on innovative teaching practices and educational technology integration.
- Applied play-based strategies to provide diverse approaches to learning.
Salon Receptionist
Mahogany James Hair Studio
Sandy Springs, GA
02.2006 - 03.2007
- Maintained cleanliness and organization of salon equipment and workstations.
- Collaborated with team to create a welcoming environment for clients.
- Trained new staff on salon procedures and customer service standards.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Assisted in training staff on salon procedures and product knowledge.
- Managed scheduling and appointments to optimize client flow.
- Developed training materials to support onboarding of new staff members.
- Assisted with inventory management, tracking supplies and placing orders as needed.
Education
Associate of Science - Radiology
Gwinnett Technical College
Lawrenceville, GA05-2028
Skills
- Client support
- Insurance validation
- Compliance with HIPAA standards
- Patient registration
- Troubleshooting skills
- Call center experience
- Computer proficiency
- Data analysis in Excel
- Client relations
- Adaptability in healthcare settings
- Effective communication
- Medical terminology
Timeline
Scheduling Coordinator
American Health Imaging
04.2022 - Current
Teacher
Dunwoody Prep
09.2007 - 04.2022
Salon Receptionist
Mahogany James Hair Studio
02.2006 - 03.2007
Associate of Science - Radiology
Gwinnett Technical College