Tiffany Beckles, RPL
McKenney,VA
Summary
Dynamic communications professional with a proven track record at Dinwiddie Emergency Communications, excelling in team management and emergency communication. Successfully developed training programs that enhanced performance and job satisfaction, while fostering collaboration and quality control. Skilled in problem-solving and cultivating strategic relationships, ensuring effective coordination during critical situations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Communications Supervisor
Dinwiddie Emergency Communications
Dinwiddie, VA
04.2013 - Current
- Mentored junior team members in best practices for effective communication, fostering professional development within the department.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Assisted with the development of training programs and resources for new hires, resulting in improved performance and job satisfaction.
- Manages transition of information between Communication Officers and Management to minimize communications disruptions.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to callers within the guidelines of emergency medical dispatch protocol.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, EMS, and animal control.
Assistant Administrator
Ye Olde Virginnie Home for Adults
McKenney, VA
03.2002 - 05.2012
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained personnel records and updated internal databases to support document management.
- Scheduled appointments and transportation for doctor visits and procedures.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and safeguarding confidential information.
- Distributed and administered prescribed medications according to schedule.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set schedules for staff by planning and designating shifts and hours.
- Assisted with payroll processing, ensuring accuracy and timely disbursement of salaries.
Forensic Mental Health Technician
Central State Hospital
Petersburg, VA
01.2009 - 11.2011
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Administrative Assistant
D & D Home for Adults
Alberta, VA
05.2007 - 07.2011
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Scheduled appointments and transportation for doctor visits and procedures.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and safeguarding confidential information.
- Distributed and administered prescribed medications according to schedule.
Education
Associate of Applied Science - Health Sciences
Medical College of Virginia
Richmond09-2009
Skills
- Team leadership
- Training material development
- Emergency communication management
- Time management
- Problem-solving abilities
- Organizational skills
- Coaching and mentoring
- Policy updates
- Program implementation
- Compliance
- Training evaluation
- New hire on-boarding
Accomplishments
- Graduate of the 2024 Registered Public Safety Leader Program
- Director at Large, Virginia APCO Board of Directors
- Chairperson of the APCO & NENA Spring and Fall Conferences Entertainment Committee
- 2023 NENA Excellence in Dispatch Certification
- Collaborated with multiple jurisdictions in the development and implementation of a Multi-jurisdictional Active Shooter Policy
Certification
- APCO Registered Public Safety Leader
- APCO Communications Center Manager
- Emergency Medical Dispatch (EMD) Instructor
- Communications Training Officer Instructor
- Law Enforcement Communications Instructor
- General Instructor
- Fire Service Communications
- APCO/NENA Communications Center Supervisor
- Heartsaver CPR, AED, & Infant CPR
- 32nd Basic Communications Officer Academy
- VCIN / NCIC Full Access
- Introduction to Incident Command System ICS -100
- ICS for Single Resources and Initial Action Incident ICS-200
- Leadership and Influence IS-240
- National Incident Management System (NIMS) IS -700
- Active Shooter Prevention IS-904
- Disaster Operations and the Communications Center
- Staffing and Retention for the ECC
- Getting 911 Emergency Response Right in Challenging Times
- Active Shooter Incidents for Public Safety Communications
- Dispatcher Professionalism and Customer Service
- Leading through Mindfulness and Compassion
- Critical Incident Stress Management & Suicide Prevention Training
- Fundamentals of Supervision and Management
- Sexual Harassment Awareness for Supervisors
- Advanced Police Dispatching
- Advanced Fire Dispatching
- Preventing Telecommunicator Tunnel Vision
Timeline
Senior Communications Supervisor
Dinwiddie Emergency Communications
04.2013 - Current
Forensic Mental Health Technician
Central State Hospital
01.2009 - 11.2011
Administrative Assistant
D & D Home for Adults
05.2007 - 07.2011
Assistant Administrator
Ye Olde Virginnie Home for Adults
03.2002 - 05.2012
Associate of Applied Science - Health Sciences
Medical College of Virginia