Tiffany Bell
Charlotte,NC
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally and also, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Service Agent III (Remote)
American Red Cross Biomedical Services
Charlotte, NC
02.2018 - 05.2023
- Resolved caller issues quickly and thoroughly while scheduling blood donation appointments.
- Informed clients of policies and procedures.
- Advised donors about new products and assisted donors in determining best blood component to donate based on blood type.
- Obtained blood donors information by answering In-bound telephone calls.
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
- May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
Service Agent II
American Red Cross Biomedical Services
Charlotte, NC
10.2015 - 02.2018
- Pleasantly communicated with donors and asked open-ended questions to better determine needs.
- Performed routine scheduling of whole blood and Apheresis appointments.
- Maintained well-developed relationships with donors and fellow employees using strong problem-solving and positive engagement skills.
- Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
Education
Bachelor of Science - Business Administration And Management
Strayer University
02.2024
Clinical Terminology
University of Pittsburgh
Pittsburgh, PA01.2022
High School Diploma -
Central Islip Senior High School
Central Islip, NY06.2004
Skills
- Customer Needs Determination
- Problem-Solving Skills
- Microsoft Outlook
- Performance Schedule Management
- Strong Communication Abilities
Accomplishments
Accomplished achieving highest tier bonus 6 consecutive months after the incentive was presented.
Languages
English
Full Professional
Timeline
Service Agent III (Remote)
American Red Cross Biomedical Services
02.2018 - 05.2023
Service Agent II
American Red Cross Biomedical Services
10.2015 - 02.2018
Bachelor of Science - Business Administration And Management
Strayer University
Clinical Terminology
University of Pittsburgh
High School Diploma -
Central Islip Senior High School
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