Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Brown

Winchester,TN

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Billy Denby Jr Constructions. Skilled in office management and customer/client relations, demonstrated through improved appointment systems and efficient front desk management. Expert in multitasking and maintaining professional demeanor under pressure, leading to increased efficiency and client satisfaction.

Overview

5
5
years of professional experience

Work History

Receptionist

Billy Denby Jr Constructions
09.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Server

Banks St Cafe
01.2022 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Bartender

Uncle Bobby’s
04.2019 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Diploma -

Spalding High School
Griffin, GA
05.2018

Skills

Customer and client relations

Sorting and labeling

Documentation and reporting

Multi-line Telephone Systems

Verbal and written communication

Time management

Scheduling

Office management

Timeline

Receptionist

Billy Denby Jr Constructions
09.2023 - Current

Server

Banks St Cafe
01.2022 - 09.2023

Bartender

Uncle Bobby’s
04.2019 - 05.2022

Diploma -

Spalding High School

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Tiffany Brown