Tiffany Burkett
Wilmington,DE
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
2026
2026
years of professional experience
2003
2003
years of post-secondary education
Work History
Assistant Manager
Giant Food Stores
Wilmington, DE
01.2023 - Current
- Assisted in managing daily store operations and customer service initiatives.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on store policies and customer engagement techniques.
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Crew Leader
Dunkin' Donuts
Newcastle, DE
09.2013 - 09.2018
- Provided excellent customer service during peak hours and busy shifts.
- Operated cash register and handled cash transactions efficiently.
- Prepared food items according to company standards and safety regulations.
- Assisted in training new crew members on operational procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Assistant Manager
Wendys Restaurant
Smyrna, Delaware
07.2010 - 02.2013
- Assisted in managing daily store operations and customer service initiatives.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on store policies and customer engagement techniques.
- Collaborated with department managers to streamline workflows and improve efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Stocker/lead
Walmart
Newcastle, DE
Education
Delcastle
Newcastle, DESkills
- Customer service
- Employee training
- Staff scheduling
- Inventory management
- Team leadership
- Time management
- Problem solving
- Sales strategy
- Customer relationship management (CRM)
Timeline
Assistant Manager
Giant Food Stores
01.2023 - Current
Crew Leader
Dunkin' Donuts
09.2013 - 09.2018
Assistant Manager
Wendys Restaurant
07.2010 - 02.2013
Stocker/lead
Walmart
Delcastle