TIFFANY CANZONERI

After working for Navy Federal Credit Union Contact Center for more than 12 years in Pensacola, FL, I have relocated to Columbus and am looking for a new challenging job opportunity within the community. I have a proven record of being a highly motivated and successful employee, and addressing challenges with a positive, upbeat nature. My previous roles and responsibilities allowed me to perfect my multitasking and organizational skills, enhance my ability to perform under pressure, adapt to constant change, and to communicate most effectively with others.

• "Exceeds Expectations" (or higher) rating for Performance Annual Review (PAR) in 10 out of 12 years, to include a 15% annual bonus
• "Exceptional" PAR rating for 2018, to include a 20% annual bonus
• Sustained Superior Performance Award recipient in 2018, to include a $1,500 monetary reward
• Team Member of the Month for the Loan Dept in January 2018 and over four nominations
• Selected in 2020 for the Conventional Banking initiative for process improvements in digital channels based on job knowledge and proficiency
• Spotlight Winner for the February 2018 Wits, Bits & Bytes Blog
• Mystery Shopper Certificate recipient in January 2018
• Selected for MSR Engagement Champion as a leadership role for the Loan Dept, leading our team to 3-Peat Championship competion winner in 2018, came in top three for Cram the Van Drive that was contact center wide
• Selected to be informant for recent updates during team meetings for our Digital Channel Specialists
• Lead branch in MSR360 training each meeting for 2012 to drive performance and improve service excellence