Tiffany Cardenas
Margate
Summary
Dynamic Store Manager at AT&T with a proven track record in team leadership and customer service management. Skilled in analyzing performance metrics to drive improvements and enhance productivity. Adept at utilizing POS systems to optimize operations, fostering a motivated team environment that consistently exceeds sales targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
AT&T
02.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Front Desk Receptionist
Nova Southeastern University Shepard Broad College of Law
04.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Store Manager
AT&T
09.2019 - 01.2023
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
Sales Associate
FedEx Offices
05.2017 - 08.2019
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Tagged new merchandise for sale and updated signs.
Cocktail Server
Coconut creek casino
06.2015 - 08.2016
- Developed positive relationships with regulars by remembering their preferences for drinks or food items.
- Performed opening and closing duties such as stocking supplies, cleaning the bar area, and setting up garnishes.
- Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests.
Home Health Aide
Caring Home Care Inc
05.2013 - 04.2016
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Prepared beds and changed linens, maximizing patient comfort.
Sales Associate
Carters Babies and Kids Clothing
04.2013 - 06.2015
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
Before and After School Care Assistant
08.2010 - 01.2012
- Maintained accurate records of attendance, meals served, and any incidents or accidents that occurred during program hours.
- Encouraged children to develop social skills by organizing team building activities such as sports games or board games.
- Administered first aid treatments when necessary and reported any medical issues to parents immediately.
Education
High School Diploma -
McArthur High
08.2010
Associate in Arts (A.A.) - Nursing
Palm Beach State College
Skills
- Customer engagement
- Listening skills
- Telephone etiquette
- Data entry
- Appointment scheduling
- Strategic issue analysis
- Coaching and development
- Customer service leadership
- Point of sale systems
- Retail store operations
- Proficient in task management
- Attention to detail
Certification
- HHA - Home Health Aide
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
AT&T
02.2024 - Current
Front Desk Receptionist
Nova Southeastern University Shepard Broad College of Law
04.2023 - 01.2024
Store Manager
AT&T
09.2019 - 01.2023
Sales Associate
FedEx Offices
05.2017 - 08.2019
Cocktail Server
Coconut creek casino
06.2015 - 08.2016
Home Health Aide
Caring Home Care Inc
05.2013 - 04.2016
Sales Associate
Carters Babies and Kids Clothing
04.2013 - 06.2015
Before and After School Care Assistant
08.2010 - 01.2012
Associate in Arts (A.A.) - Nursing
Palm Beach State College
High School Diploma -
McArthur High
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