Tiffany Charria
Miami,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Banyan Health Systems
2022.10 - Current
- Interacted with customers by phone, email, or in person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Project Coordinator
Nicklaus Children’s Hospital
2021.10 - 2022.10
- Organized workflow and appointment by reading and routing correspondence, collecting patient information, and managing assignments
- Measured performance using appropriate project management tools and techniques
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
Lead Esthetician
Nexx Health Med Spa
2021.02 - 2021.06
- Lead and guided new esthetician’s on service protocols and enhancements
- Created media content to promote new services and bring new in new clientele
- Provided body enhancement services such as cavitation & radio frequency
- Educated patients on treatment options.
Esthetician
Beauty Moves Spa
2020.08 - 2021.01
- Performed treatments such as Microdermabrasion, chemical peels, Deep cleansing facials etc
- Generated competitive sales with upselling treatments and products
- Consulted clients on skincare regimens to enhance their results
- Fostered friendly, warm, and exceptional customer experience.
Client Relations Specialist
Almod Diamonds LTD
2019.07 - 2020.03
- Maintained and developed relationships with high end clients
- Implemented new data keeping system that introduced more effective department reporting
- Planned high end events to promote upscale brand and loyalty between clients
ADMINISTRATIVE ASSISTANT
2018.04 - 2019.05
- Provided administrative and clerical support (mailing, scanning, faxing, copying, filing)
- Handled sensitive information in a confidential manner
- Processed an average of 50 invoices per month for a large scale gasoline company
HUMAN RESOURCE, The Carvonis Group, Inc
2017.10 - 2018.03
- Built strong relationships with senior management, hiring managers and HR Business Partners to enable systematic decision making across the team
- Updated recruitment processes, encompassing sourcing, screening, interviewing, selection, and onboarding
- Conducted orientations to foster positive attitude towards organizational objectives
TEAM LEAD/ INTERN
Topgolf
2017.01 - 2017.06
- Guided Associates and modeled “servant leader” behaviors
- Confronted critical guest issues and resolved them quickly and appropriately
- Recognized and communicated traffic as it had impacted labor throughout peak hours
- Page 2
Education
Bachelor of Arts - International Hospitality and Tourism Management
SAINT LEO UNIVERSITY
Saint Leo, FL12.2020
Skills
- Inquiry Requests
- Space Planning
- Administration and Operations
- Call Screening
Timeline
Office Coordinator
Banyan Health Systems
2022.10 - Current
Project Coordinator
Nicklaus Children’s Hospital
2021.10 - 2022.10
Lead Esthetician
Nexx Health Med Spa
2021.02 - 2021.06
Esthetician
Beauty Moves Spa
2020.08 - 2021.01
Client Relations Specialist
Almod Diamonds LTD
2019.07 - 2020.03
ADMINISTRATIVE ASSISTANT
2018.04 - 2019.05
HUMAN RESOURCE, The Carvonis Group, Inc
2017.10 - 2018.03
TEAM LEAD/ INTERN
Topgolf
2017.01 - 2017.06
Bachelor of Arts - International Hospitality and Tourism Management
SAINT LEO UNIVERSITY
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