JESSICA WEATHERS
Results Physiotherapy
Memphis,TN
9
years of professional experience
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Work History
Office Coordinator
4 Years 9 Months- Interacted with customers via phone, email, and in-person to address inquiries and provide relevant information.
- Coordinated office activities by facilitating communication between clients, organizing records, and ensuring proper filing of documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Oversaw office supplies inventory by monitoring stock levels and placing orders for necessary items.
- Utilized CRM systems to track interactions and improve customer satisfaction rates.
- Managed customer inquiries through various communication channels, ensuring timely resolutions.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Guest Service Associate
2 Years 4 Months- Communicated clearly to manage guests' expectations and foster brand loyalty.
- Coordinated check-in and check-out procedures for 100 guests daily.
- Processed cash, charge, and account payments to ensure accurate billing for guests.
- Collected credit card information for each transaction and posted charges to customer folios.
- Oversaw and organized guest reservations at front desk.
- Welcomed guests upon arrival to provide a friendly atmosphere.
- Kept lobby area clean and fully stocked with supplies.
Guest Service Representative
8 Months- Managed special requests including parking access, deliveries, and day passes for property guests.
- Provided guests with information on amenities and local attractions, contributing to overall satisfaction.
- Generated daily financial and operational reports to highlight areas needing prompt attention.
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Utilized CRM software to document customer interactions and maintain accurate records.
- Led initiatives to boost customer satisfaction scores through enhanced support strategies.
Sales Associate
9 Months- Guided customers in navigating the store and locating items efficiently, improving overall shopping experience.
- Restocked front lanes with merchandise to enhance product visibility. and displays, following established merchandising procedures and standards.
- Restocked front lanes and displays to enhance product visibility and appeal, adhering to merchandising standards.
- Unboxed and restocked merchandise into attractive displays.
- Maintained clean and organized sales floor throughout shift, supporting a welcoming environment for customers.
Retail Sales Associate
1 Year 5 Months- Resolved customer issues to ensure satisfaction and foster loyalty.
- Determined needs and advised customers on purchases.
- Escorted customers to appropriate merchandise, facilitating informed purchasing decisions.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Maintained clean, orderly work environment to enhance customer experience.
Education
Dental Assisting - Dental Hygiene
GPA: 4.0 GPA
High School Diploma
- Honoree of Mitchell High Honor Society
- Ranked in Top 10% of class
- Mitchell STEM Robotics Member
- GPA: 3.6 GPA
Associate of Science - Health Sciences
Skills
CRM software
Customer Service
Document Organization
Inquiry Requests
Calm and professional under pressure
Call handling
Telephone communication
Goal-oriented
Record Management
Computer skills
Customer support
Phone etiquette
Office Software
Understanding customer needs
Timeline
Office Coordinator
Results Physiotherapy
11.2021 - CurrentRead More
Guest Service Associate
European Wax Center
07.2019 - 11.2021Read More
Guest Service Representative
Graceland INC
11.2018 - 07.2019Read More
Sales Associate
Skechers USA
08.2018 - 05.2019Read More
Retail Sales Associate
Underarmour
03.2017 - 08.2018Read More
Mitchell High School
High School Diploma
Read More
Concorde Career College
Dental Assisting from Dental Hygiene
Read More
Southwest Tennessee Community College
Associate of Science from Health Sciences
Read More