Fredricka Robertson

Performed appointment scheduling for diagnostic tests, surgical procedures, and consultations for patients with the appropriate departments using EPIC

Submit pathology slides and radiology scans for review

Compose, edit, and submit the radiation on-call, and doctor of the day schedule

Prepare weekly report with new visits data using Epic and Tableau

Manage MD calendars and clinic templates

Manage heavy phone volume for the radiation oncology MD offices and triage telephone calls for the after-hours service (AHTT)

Act as a mentor and leader to my teammates and new employees

Submit invoices for physician reimbursement using Coupa

Handled the check-in process, including insurance verification and demographics

Created medical record numbers

Obtained authorizations for radiation, radiology scans, and medications

Submitted letters of medical necessity to insurance companies for treatment approval

Performed pre-registrations/registrations

Explained center’s policies at the time of registration

Entered sale figures to generate monthly reports detailing designers’ performance

Managed daily client traffic using the “OP” system

Greeted and oriented clients to services provided and answer product inquiries

Directed clients on a tour of the Design Center, reviewing style book, and lifestyle projections

Assisted managers and consultants with administrative duties

Managed phone traffic by answering and directing all calls