Tiffany Cherwenka
Atlanta,GA
Summary
Results-driven healthcare and customer service professional with 10+ years of experience in patient services, insurance claims processing, and administrative operations. Expert in patient registration, insurance verification, and medical documentation, with a commitment to delivering a high-quality patient experience. Combines clinical exposure as a Medical Assistant with a strong background in healthcare claims to ensure accuracy and HIPAA compliance in high-volume environments.
Overview
11
11
years of professional experience
Work History
Director of Operations & Portfolio Management
Beyond Financial Empire
10.2024 - Current
- Manage high-volume client communications across phone, email, and CRM systems.
- Oversee documentation, compliance, and workflow efficiency.
- Handle confidential client data with accuracy and discretion.
- Resolve escalated issues while improving processes and service delivery.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Implemented technology solutions to automate workflows and reduce manual errors.
Project Manager
Trimark Strategic
03.2022 - 10.2024
- Managed client-facing projects, coordinating timelines and teams.
- Maintained accurate reporting, documentation, and follow-ups.
- Supported deadlines and ensured client satisfaction.
- Led cross-functional teams to deliver projects on time and within budget.
- Utilized project management software for tracking progress and reporting outcomes.
- Coordinated resource allocation across multiple projects, optimizing team performance.
- Planned, designed, and scheduled phases for large projects.
Medical Assistant / Patient Access Support
Medical Associates of Ga
12.2019 - 01.2023
- Performed patient intake, insurance verification, and eligibility checks.
- Collected copays and explained billing/coverage.
- Managed prior authorizations and referrals.
- Recorded vitals and maintained EMR documentation.
- Ensured HIPAA compliance at all times.
- Coordinated scheduling for appointments and follow-ups to optimize office workflow.
- Led initiatives to enhance patient satisfaction through feedback collection and service adjustments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Claims Representative
SERTEC Corporation Limited
03.2016 - 08.2019
- Processed high-volume healthcare claims with accuracy.
- Verified benefits and resolved discrepancies.
- Maintained HIPAA-compliant documentation.
- Processed and adjudicated claims efficiently, ensuring compliance with company policies and regulatory requirements.
- Evaluated claim documentation for accuracy, identifying discrepancies and resolving issues promptly.
Administrative Assistant
AA Professional Bail Bonding
01.2015 - 11.2017
- Managed client records, payments, and documentation.
- Coordinated scheduling and communication with courts and clients.
- Managed client communications through phone, email, and in-person interactions to ensure timely responses.
- Organized case files and maintained documentation for efficient bail bond processing and retrieval.
- Coordinated appointment schedules for agents and clients, optimizing workflow and reducing wait times.
Education
B.S. - Healthcare Information Management
Western Governors University
04-2026
Medical Assistant Certificate - undefined
Sanford Brown College
Skills
- Registration
- Check-in/Check-out
- Scheduling
- Insurance Verification
- Eligibility
- Copay Collection
- HIPAA
- Medical Records Accuracy
- Confidentiality
- Healthcare Claims Processing
- Prior Authorizations
- EHR/EMR
- Data Entry Accuracy
- Conflict Resolution
- Multitasking
- Strategic planning
- Process improvement
- Quality assurance
Timeline
Director of Operations & Portfolio Management
Beyond Financial Empire
10.2024 - Current
Project Manager
Trimark Strategic
03.2022 - 10.2024
Medical Assistant / Patient Access Support
Medical Associates of Ga
12.2019 - 01.2023
Claims Representative
SERTEC Corporation Limited
03.2016 - 08.2019
Administrative Assistant
AA Professional Bail Bonding
01.2015 - 11.2017
Medical Assistant Certificate - undefined
Sanford Brown College
B.S. - Healthcare Information Management
Western Governors University