Tiffany Clark
Land O' Lakes,FL
Summary
Energetic Account Manager skilled in building customer relationships and understanding customer needs. Understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Pricing Specialist
Knowbe4
07.2021 - Current
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. By hitting over 85% deal retention and 110% net booking retention monthly
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Used disciplined execution of renewals process and funnel management to reach and exceed sales goals.
- Managed accounts to retain existing relationships and grow share of business.
- Verified and updated customer account information within contact relations management software to facilitate communication and strengthen relationships with customers.
- Negotiated high-dollar contracts with extremely complex terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
- Prioritized organizational goals and core values in acting on decisions benefitting company while achieving high rate of customer satisfaction.
Solutions Representative
Tech Data
03.2021 - 07.2021
- Evangelized for updated AV line card products following introduction of new features or updated specifications.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Consistently exceeded new sales growth quotas for Ergotron, LG and Sharp
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Associate Sales Representative II
Tech Data
05.2016 - 03.2021
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Supported teams in maintaining work flow to provide timely answers regarding quotes and orders while maintaining SLAs
- Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
- Developed team communications and information for sales meetings to discuss gap plans and how to close out our goals as a team
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from back orders or logistical errors , protecting company reputation and loyal client base
Education
Associate of Arts - Early Childhood Education
Hillsborough Community College
Tampa, FL05.2012
High School Diploma -
Gaither High School
Tampa, FL05.2006
Skills
- Sales Associate of Quarter Award
- Sales team leadership
- In-depth knowledge of Salesforce
- Sales closing
- Sales and service-oriented
- Strategic planning
- Pricing structures
- Consultative Selling Techniques
- Customer Retention
- Business Development
Certification
DSCE
Present
Digital Signage Certified Expert
Timeline
Customer Success Pricing Specialist
Knowbe4
07.2021 - Current
Solutions Representative
Tech Data
03.2021 - 07.2021
Associate Sales Representative II
Tech Data
05.2016 - 03.2021
Associate of Arts - Early Childhood Education
Hillsborough Community College
High School Diploma -
Gaither High School
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